Customer Call Handler

Date Posted:
2024-01-08

Country:
United Kingdom

Location:
Otis & Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD

Regus Building, Dartford

Customer Service Advisor

08:00 - 17:00

Competitive Salary + Pension + Benefits

Moving people. Shaping the future. At Liftec Express, we take pride in leading the industry we founded, and there’s never been a better time to join our team. We are the leader in elevators, escalators and moving walkways. We’re seeking a Customer Call Handler based in Dartford who’s ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

Role Overview:

- Supporting customers, colleagues and passengers with a range of queries ranging from, but not limited to; technical, contractual, repairs and major breakdowns.
- Act accordingly - listen to your customer to understand their needs and providing the best solution.
- Have a “right first time” approach in resolving passenger and customer complaints/issues.
- Working with our team of field based engineers and service delivery managers to resolve urgent issues.
- Inputting detail onto CRM system

What You Will Need to be Successful:

- Strong communication skills, both verbally and written.
- Proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints.
- Great customer services skills, weather gained within the hospitality or retail sectors. As long as you can understand, empathies and provide a customer focused journey.
- Have a “right first time” mentality, looking to go above a beyond to rectify technical issues, which may include serious breakdowns.

Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here

- Become a part of the Otis team and help us #Buildwhatsnext
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