Customer Accounts Call Handler

2 weeks ago


Dartford, United Kingdom FP Mailing Full time

* This role is for maternity cover *

**The Key tasks within this role are as follows**:

- Resolving and getting payments for unpaid invoicing
- Proactive customer contact, following up on unpaid invoices
- Problem solving accounting transactions
- Ensuring customers receivehigh level service
- Reactive customer contact
- Supporting customers with basic technical questions
- Credit Control experience
- Strong Communication Skills
- Persuasive negotiator
- Analytical thought process
- Numerically capable

FP Mailing offers a full in depth training programme on all systems, which is conducted away from the live call centre. Once active, we continue employee development sessions to allow growth of personnel skills and allow opportunity for career development.

We have a proud history to developing skills, to further career progression within FP across all other departments incl. administration, field engineer, technical remanufacturing & credit control.

**Job Type**: Temporary contract
Contract length: 14 months

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Referral programme
- Sick pay
- Store discounts

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)


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