Ombudsman

**Position**:Ombudsman
- **Salary**:£24,000 - £28,000 per annum (depending on experience)
- **Location**:Stevenage, Herts
- **Contract**:Permanent, Full-time
- Monday - Friday, 9am-5pm (35 hours per week)

**Ombudsman**:

- Are you a recent Law graduate?
- Maybe you have some experience working within a legal role or similar?
- Do you have a genuine interest in dispute resolution?
- Maybe you’d be keen to try something different and pursue a legal career as an Ombudsman?
- Are you a confident individual with strong mediation experience?
- Do you pride yourself on having excellent attention to detail?
- Maybe you've managed your own caseloads previously?
- Are you looking for a long-term career with great career prospects?

If you've answered **'YES'**to some of the above, then don't delay and please get in touch with the smart10 team today...

**Job Purpose**:
This is an exciting and unique opportunity to join a growing organisation which provides Alternative Dispute Resolution (ADR) to a range of businesses and their consumers. You will play a key role within a team of experienced legal and ADR professionalsresolving disputes between businesses and consumers. Your role will be to assess evidence, conciliate/mediate and adjudicate on an assigned case load. You will be expected to give legal advice on consumer law and complaint management to subscribing membersand take part in presenting both internal and external training workshops.

**Key Accountabilities and Responsibilities**:

- Using your legal knowledge, assess evidence and use a method of conciliation/mediation and adjudication to resolve disputes between businesses and consumers
- Provide sound legal advice to business on consumer law and complaint management
- Keep abreast of current legislation through internal know-how sessions and personal learning
- Assess legal documents for accuracy (e.g. T&C’s, guarantees, warranties, etc)
- Develop and maintain good working relationships with all stakeholders remotely and face-to-face
- Work with team colleagues, and the senior management to improve the quality of the ADR and legal service provision to stakeholders
- Author legal articles for publication in consumer and industry press, as required
- In line with the organisation’s Communication Plan and other business objectives, engage with members, consumers, government and third sector organisations to develop/enhance/maintain relations and improve the profile of our client
- Develop, write and deliver training courses in consumer law and other related topics
- Promote our clients range of training courses, as directed, to emphasise our aims to raise standards within industry

**Personal Attributes and Skills**:

- Legal research skills and a desire to develop your understanding of the law supported by a minimum LL.B upper second class degree or equivalent. Postgraduate / vocational legal qualifications considered advantageous
- Diplomatic and commercially astute displaying an understanding of the needs of consumers and our registered members
- Ability to manage multiple tasks or caseloads
- Ability to work well under pressure and to tight deadlines
- Perseverance and determination in achieving individual and team targets
- Dependable and reliable: able to produce consistently high quality and quantity of work
- Excellent prioritisation and able to reach decisions quickly and effectively
- Excellent organisational abilities
- First class customer service skills
- Confident, authoritative and able to communicate at all levels
- High attention to detail and able to carefully analyse files and data
- IT Literate (Microsoft Office)
- Flexible and adaptability in your attitude and approach to work
- Ability to change and adapt to the business need
- Welsh speaking would be advantageous Because of the changing nature of our business, your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilitiesas directed by management.

**Benefits**:

- Holiday Allocation: 22 days plus bank holiday (1 day increase per year of service up to 5 days)
- Company pension scheme: The People Pension 3%
- Free Parking
- Insurance Protection

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