caseworker | mediator | adjudicator

**Company Description:

• "Best Place to Work" ~ The Sunday Times

• 4-day week (full-time) ~ A long weekend, every weekend

• Hone your legal and ADR skills**

The Ombuds Group is a nationally recognised, not-for-profit leader in the UK's alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football and removals.

Our portfolio of brands - recognised by government, business and consumers - stands for trust, impartiality and integrity. Alongside our core dispute resolution work, we offer expert training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards and build long-term trust with their customers.

Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools and expertise they need to inspire confidence and drive continuous improvement.

In
2025
, The Ombuds Group was proud to be named one of
The Sunday Times Best 500 Places to Work
- a testament to our commitment to excellence, fairness and employee wellbeing.

Role Description

This is a
full-time
, on-site role,
based over a 4 day working week
- located in Stevenage, Hertfordshire for an Ombudsman Caseworker | Adjudicator.

The role holder will be responsible for resolving disputes, mediating/conciliating/negotiating, adjudicating, preparing legal documents, conducting legal research, reviewing documents, assisting with dispute resolution processes and liaising with various stakeholders. The role holder will support our legal experts in ensuring compliance and accuracy in all matters.

Package

• Salary ranges £28k to £40k depending on qualifications and experience
• Best in class benefits including private medical cover and wellness package
• Exceptional work-life balance through a
  4-day week
  (Mon-Thur or Tue to Fri)
• Modern staff facilities with games room and quiet zones, staff and community events
• Company sponsored opportunities to obtain professional qualifications
• Ongoing L&D programmes with extensive accredited training

Requirements

• Candidates
  must have
  achieved a minimum a 2.1 Bachelor's degree in Law (or equivalent gained via another route e.g. PGDL) plus completed or studying towards the BPTC/BVC/LPC/SQE or equivalent post-graduate qualification
• Experience gained in Alternative Dispute Resolution or complaint handling is an advantage
• Experience in law and legal document preparation and drafting
• Strong research and document review abilities
• Excellent communication and decision making skills
• Attention to detail and organisational skills
• Willingness to work on-site in Stevenage, Hertfordshire

Read more about what our staff say about us