Medical Receptionist

**SPRINGFIELD ROAD SURGERY AND RIVERDALE SURGERY**

**JOB DESCRIPTION**

**JOB TITLE: MEDICAL RECEPTIONIST**
Full-time / Permanent

**REPORTS TO: RECEPTION SUPERVISOR / ASSISTANT MANAGER**

**HOURS: 36 hours per week**
Mon-Fri 9.00p.m-6.00pm and Wed 9.00am - 1.00pm

**SALARY: £9.75 per hour** (reviewed annually)

**Criteria**:
Essential
- Experience in a previous front facing role, to include telephone and face-to-face contact.
- 5 GSCEs A-C including English and Mathematics grades.
- Good IT proficiency, knowledge of MS Office packages and keyboard skills.
- High standard of oral and written communication.
- Ability to work as a member of a team and on own initiative.
- Flexibility to cover periods of increased demand.

Desirable
- Previous experience working in a GP practice or medical setting.
- Experience using medical software e.g. EMIS, Vision etc.

**Job Summary**:
The purpose of the role is to:

- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team as required.
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

**Duties and Responsibilities**:
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming and outgoing mail.
- Taking messages and accurately passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- Clearing and re-stock consulting rooms as required.
- Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste.
- Provision of refreshments for staff and visitors as required.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Be flexible during times of high demand and when required by the practice.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.

**Equality and Diversity**:
The post-holder will supp