Customer Service Partner

1 week ago

Andover, United Kingdom Britax Excelsior Limited Full time

**Overview**:
Join our team as a Customer Service Partner where you will play a crucial role in ensuring customer satisfaction and enhancing our company's reputation. You will provide general support to our customers: product support, after sales service, placing orders. This position offers the opportunity to engage with diverse customers and provide exceptional service.

**Key Accountabilities and Responsibilities**:

- Giving general support to our customers on our products and providing after sales service
- Working with Microsoft Dynamics AX, Microsoft Teams, CRM system, Social Media platforms
- Accurately inputting orders
- Tracking deliveries
- Working closely with other internal departments: Sales, Marketing, Warehouse & logistics and technical teams on more complex issues or in cases where further assistance is required to achieve an outcome for the customer.
- Maintain excellent product knowledge of existing and new products.

**Job Experience**:

- Proven customer support experience of a high level, or experience as a Customer Service Partner
- Comfortable using various customer, stock and communication systems
- Strong phone contact handling skills and active listening
- Ability to analyze situations and provide effective solutions
- Ability to speak a European language would be an advantage but not essential

**Key Skills and Personal Qualities Required**:

- Strong people skills
- Customer service background
- Organisation and time-management skills
- Ability to work in a fast paced environment with ever changing priorities.
- Computer literacy
- Good communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Has empathy for the customers situation
- A strong desire to provide high quality customer experience.
- Being driven and positive
- Being professional and flexible
- Patience and the ability to remain calm and positive
- Ability to learn about different products including the technical details

**Job Type**: Temporary contract
Contract length: 18 months

Pay: £23,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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