Social Media Customer Service
7 days ago
We are hiring a customer service to manage customer queries and complaints on social media. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various social media accounts.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Job Types**: Full-time, Part-time, Apprenticeship
**Salary**: £12,500.00-£14,000.00 per year
Schedule:
- Monday to Friday
-
Social Media Executive
1 week ago
London, United Kingdom Social Amour Full time**About Us**: Join our boutique social media and digital marketing agency based in the heart of Fulham! We are a young and dynamic company working with some incredible clients across London, including some epic A-list celebs. We're on the lookout for a passionate Junior Account Executive to join our team. This is an exciting opportunity for someone eager to...
-
Customer Service Social Media Specialist
3 days ago
London, United Kingdom Dr Martens Full timeECOMMERCE **Customer Service Social Media Specialist**: THE GIG This isn't your typical customer care role. As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or...
-
Social Media Content Creator
1 week ago
London Area, United Kingdom Social Steering Full time £30,000 - £60,000 per yearCompany DescriptionSocial Steering creates content for athletes and brands in Europe, the Middle East and the USA, operating remotely. They focus on building content around clients' objectives, showcasing products, services, and athletes or sports teams, while keeping their audience entertained and engaged.Role DescriptionThis is a full-time hybrid role for...
-
Social Media Content Creator
1 week ago
London, United Kingdom Social Hauz Full time**Social Media Content Creator** We're a small, fun, and hardworking social media agency specializing in facial aesthetics clinics and dental offices. We're looking for a **Social Media Content Creator** to join our team! If you're creative, organized, and love working independently, this might be the perfect fit for you. What You'll Do: - Film and create...
-
Social Media Video Editor
1 day ago
London, United Kingdom Social Amour Full time**Job Role: Social Media Video Editor** **About Us**: Join our boutique social media and digital marketing agency based in the heart of Fulham! We are a young company working with some incredible clients across London, including some epic A-list celebs. We're on the lookout for a passionate, talented Video Editor to join our team. This is an exciting...
-
Social Media Community Manager Welsh
2 weeks ago
London, United Kingdom Social Element Full timeWhere: Remote Type: Part-time hourly paid employee Join Us at Social Element! Founded 24 years ago were a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.To us better social means creating unskippable content making scrolling safer for everyone creating stronger connections with each other and...
-
Social Media and Digital Creator
1 week ago
London, United Kingdom Social Interest Group Full time**ABOUT US** The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery,...
-
Social Media Manager
7 days ago
East Midlands, United Kingdom Fraser Carver Executive Search Ltd Full timeMy client is a rapidly expanding financial services company who are looking to hire a creative Social Media Manager with a 'can-do’ attitude to come and join their marketing team! As social media manager you should have versatile skills that span from copywriting and funnel marketing to design and multimedia. You will be responsible for growing audiences...
-
Social Media Account Manager Full and Part Time
2 weeks ago
London, United Kingdom Social Buzzing Full timeSocial Buzzing has been running now for over 7 years and we pride ourselves on delivering our customer's consistent and effective Social Media and Digital Marketing, including SEO, PR and PPC. We enjoy working together and are strengths are our customerservice and delivering our clients strong marketing campaigns to help them grow their businesses. We are...
-
London, United Kingdom Social Buzzing Full timeSocial Buzzing has been running now for over 7 years and we pride ourselves on delivering our customer's consistent and effective Social Media and Digital Marketing, including SEO, PR and PPC. We enjoy working together and are strengths are our customerservice and delivering our clients strong marketing campaigns to help them grow their businesses. We are...