Social Media Customer Service

7 days ago


East London, United Kingdom RXTRO STORE Full time

We are hiring a customer service to manage customer queries and complaints on social media. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various social media accounts.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Job Types**: Full-time, Part-time, Apprenticeship

**Salary**: £12,500.00-£14,000.00 per year

Schedule:

- Monday to Friday



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