Clinical Support Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Are you a hard worker with a keen eye for detail?

Do you have a desire to learn new technologies?

Are you looking to be developed in your career?

Then this could be the role for you

**Currently we have two 30-hour Clinical Support Team Administrator posts in our Community Learning Disabilities service, based at Hospital Site in Bury St Edmunds.**

**1st Post: Monday - Thursday, 9.00am-5.00pm**

**2nd Post: Tuesday - Friday, 9.00am - 5.00pm**

You would be joining a dedicated and supportive team of admin and clinical staff in our Learning Disabilities Community Team as well as other admin teams across the pathway who all work closely together to provide an excellent service for our clients and their families.

This Team was also rated GOOD on the latest CQC report

**Main duties of the job**:
Experience of working in an NHS or Health Care setting would be an advantage, however training will be given.

The successful applicant will need to demonstrate the ability to manage a varied workload in a busy office environment. You should be able to prioritise your work effectively, have excellent communication skills, and work as part of a team.

Main duties will include:

- Acceptance and allocation of new referrals
- Recording notes/events to support team
- Reviewing and resolving any data issues
- Responding to queries from the clinical teams
- Supporting the clinical team with their data and administrative needs
- Minute taking
- Processing letters
- Answering the phone to service users, carers, outside agencies
- Attending Multidisciplinary meetings, Protected days and Away days

As well as the main duties of the role, we ensure time is also spent in developing and training our Admin team.

Development opportunities are discussed and supported by the Line Manager and Business Support Manager, and may include things such as becoming systems experts, understanding audits. Allocated supervision time happens every 4 weeks where these opportunities can be discussed and grown.

**Working for our organisation**:
The way we care for people with Learning Disabilities in Suffolk is changing at NSFT as we have recently benefited from £1.3 million of investment for our Acute services and the role out of a new LDASS. The development is fully driven by the National Transforming Care Agenda. We are not only being invested in financially, with a fresh approach to ideas and service delivery being supported by the Trust, we are confident our new model of care is the very best for the people we care for.

Benefits included in this role:

- NHS pension
- Comprehensive in house and external training programmes
- Career progression
- Starting annual leave of 27 days per annum, plus paid bank holidays.

If you think this role is for you, then we would love to hear from you

**Detailed job description and main responsibilities**:
This role will focus on supporting the clinical team, dealing with our Electronic Patient Record system Lorenzo, supporting the Team’s admin function and minute taking meetings.

Office hours run Monday to Friday 09.00 - 17.00 and you will also be supported by the Learning Disabilities and Autism Business Support Manager and Senior Team Administrator.

Please see job description for more details.

***Previous applicants need not apply**

**Person specification**:
**Experience**:
**Essential criteria**:

- Understanding and experience of a full range of administration procedures and systems gained through practice at an intermediate level
- Ability to work with senior members of staff across a large organisation.

**Qualifications**:
**Essential criteria**:

- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or similar