Clinical Support Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Do you appreciate the opportunity of joining a happy and positive team who are seeking someone similar to fit into their 'family'? Are you an experienced administrator who would like a promotion opportunity or do you have the skills and experience already and want an exciting new challenge in a team that is striving for excellence?

This is an exciting opportunity to be part of the dynamic and creative Suffolk Learning Disability & Autism (LD & A) Specialist Service. Admin is a most valued part of the service and integral to a wider group of warm and welcoming 'family' of staff and managers who have been developing the service over the past 2 years and were pleased to recently receive a rating of GOOD by the CQC. The service covers the whole of Suffolk with 3 main community bases in Ipswich, Stowmarket and Bury St Edmunds.

The successful applicant will be office based at the Bury St Edmunds office at F Block, Hospital Road in order to fully support the team with all aspects of administration and answering all incoming calls. Office hours are 9.00 a.m. to 5.00 p.m. Monday to Friday. The admin team is led and supported by a Business Support Manager, but day to day line management will be provided by a Senior member of the admin team.

**Main duties of the job**:
The role is to provide full administrative support to the Learning Disability Community Team West and the Team Leader including:

- processing incoming referrals,
- typing correspondence and reports,
- preparing agendas and taking minutes at team meetings,
- maintaining and uploading up to date information to the Trust database (full training will be given)
- dealing with telephone queries etc.
- ability to travel independently

**Working for our organisation**:
Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
You should have good communication, inter-personal skills and full commitment to the care and wellbeing of patients. This post requires a confident, level-headed individual who can support a busy service in responding to changing priorities and delivering accurate work within tight deadlines.

As well as having a good standard of education, you should have relevant and recent administration experience as well as good typing skills. You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The ability to work on your own initiative and prioritise your own work is required, as is the capacity to be flexible.

**Person specification**:
**Qualifactions**:
**Essential criteria**:

- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards.

**Desirable criteria**:

- Knowledge of Trust electronic record system

**Experience**:
**Essential criteria**:

- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Ability to work with senior members of staff across a large organisation.

**Knowledge**:
**Essential criteria**:

- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems

**Desirab