Clinical Team Support Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
The Adult Eating Disorders Team are looking to recruit a friendly and experienced **Clinical Support Team Administrator** to support the Eating Disorder Service based in Bury St Edmunds. This is an office based role working 30 hours a week.

This would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.

Duties will include:

- Consultant support - including dictations, diary management and liaising with patients and their families plus external stakeholders.
- Clinical Admin Support - processing referrals, maintaining patient records, generating letters, taking and distributing minutes, monitoring and completion of tasks in the team inbox.

You will be joining a multi-disciplinary team of skilled professionals aided by a small group of dedicated administrators, in a positive and sociable working environment.

The role will come with opportunities to develop your learning and career prospects; please see “Working for your Organisation” for further information.

**Main duties of the job**:
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and patient experience.

Customer service skills and full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, this includes the creation of agenda's, taking accurate notes and producing minutes to a high standard, this will include following up on any actions as necessary.

Please refer to Job Description for a detailed overview of the role.

A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided. Diary management and minute taking skills are also essential.

**Working for our organisation**:
This is an exciting time of Transformation of Mental Health Services which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.

Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services?

This could be your first step into developing a career within the NHS; we are passionate about Continuous Personal Development (CPD) and encourage our staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.

If this sounds like something you would be interested in then we would love to hear from you

**Detailed job description and main responsibilities**:
The role will focus on supporting the Consultants, the Clinical Team and Senior Management and is office based.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ 3 Business Administration or equivalent or working towards
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level

**Experience**:
**Essential criteria**:

- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working on own initiative with mínimal supervision.

**Knowledge**:
**Essential criteria**:

- Maintaining administrative / secretarial systems
- Working knowledge of Microsoft packages or equivalent.

**Desirable criteria**:

- Knowledge of medical terminology