Apprentice Hospitality Team Member

3 days ago

Birmingham, United Kingdom Compass Group Full time

**What you'll be doing**:
As an apprentice Hospitality Team Member, you will be based within the team Aston Villa Football Club, tasks could include, but not limited to:

- Providing excellent customer service whilst taking orders, serving meals and drinks
- Supporting the kitchen, bar, and front of house/ food service areas
- Assisting with basic food preparation for all events, including match day hospitality
- Setting up the food service areas and laying tables
- Setting up rooms for events and conferences
- Required to clean and tidy the kitchen and front of house areas
- Taking instructions from your supervisor and Chef
- Working in a safe manner at all times
- Completing kitchen documentation as required
- Loading and unloading stock
- Keeping the work area clean and tidy
- Working to Food Hygiene and safety recommendations

There is no supervision of other staff.

**More about the role**:
Alongside your day to day duties, you will complete the **Hospitality Team Member Level 2 Apprenticeship. **This is a nationally recognised qualification and the primary objective of the Hospitality Team Member is to learn and understand how to carry out fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business to ensure they feel welcomed and looked after. You will either attend college 1 day each week or will do your learning on site. You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

**What we’ll give**:
**APPRENTICE HOSPITALITY TEAM MEMBER**

**SALARY**: £10.42 per hour

**LOCATION**:Aston Villa Football Club, Witton Lane, Birmingham. B66 2HE

**REPORTING TO**: Hospitality Manager

**HOURS/WORKING PATTERN**:40 hours per week, working 5 days out of 7. Earliest start 07:00 and latest finish 22:00

**DURATION**:Minimum 12 months

Do you have a real passion for working in the Hospitality Industry? Would you like to have a varied role that enables you to develop your customer service and catering skills? Would you like to earn whilst you learn?

Well now is the time, as we have a very exciting opportunity for an Apprentice Hospitality Team Member to join our team at Aston Villa Football Club.

**You do not need to have any experience as full training will be provided as part of the Apprenticeship. This is ideal for a school leaver or someone wanting a career change. Apprenticeships are for everyone regardless of age**

Over a 12-15 month period you will be trained to become a fully Qualified Hospitality Team Member.

**Who you are**:

- Great customer service skills
- Enthusiastic, motivational, someone who strives for excellence
- Honest, transparent and consistent
- Flexible approach with a “can do” attitude
- Communication and relationship building skills
- Good listening skills
- Passionate about food and customer service
- Not afraid to positively challenge
- Keen and willing to learn
- Punctual and reliable
- Able to work well with others
- Commitment to learn and to the apprenticeship

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