Leisure Team Member Apprentice-birmingham Leisure

**Title**: Leisure Assistant Apprentice
**Location**:Stechford Leisure Centre

**Working Week: **30 hours a week,Rostered in for shifts between Monday to Sunday
**Salary**: 7,503.60 - 10,684 per annum depending on experience

**Apprenticeship Qualification**: L2 Leisure Team Member Apprenticeship
**Expected Apprenticeship Duration**: 18 -24 months

As a Leisure Assistant you’ll play an important part of life here at the centre as you ensure that everyone who visits the centre will be safe and have access to everything, they need to enjoy their visit. You will act as Lifeguard, Swimming Teacher, andHealth & Fitness Coach amongst other operational duties

Without you there can’t be any Leisure Activities. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.

**Key accountabilities**:

- Provide exceptional customer service to all members.
- Assisting with gym tours and member onboarding sessions.
- Assist with maintaining the brand standards of the gym and fitness studios.
- Showing members how to use the gym equipment and machines safely.
- Support and motivate users who take part in physical activity sessions
- Understanding health, safety and welfare in a fitness environment
- Covering Lifeguard positions where required.
- Adopting a customer service focussed approach to your responsibilities.
- Safe and effective pool supervision.
- Equipment setups safely and on time.
- Effective communication with other team members.

**About you**

You’ll need to have excellent customer service skills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another customer facing environment, you’ll be a people person who is happy dealing withpeople of all ages and backgrounds. You need to be a team player who is passionate about exercise and fitness.

To be considered for this role, you must be a strong and confident swimmer. If you are invited to interview for this role you will be required to complete a swim test as part of the interview process. To be considered for the role you must be able to demonstrateyou are able to do the following. - Jump/dive into deep water - Swim 50 metres in no more than 60 seconds - Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds - Surface dive to floor of pool (deepest part) - Climbout of a swimming pool unaided by ladders/steps and where pool design permits

**Training to be delivered**

Leisure Team Member Apprenticeship L2
NPLQ (National Pool Lifeguarding Qualification)
Instructing Exercise and Fitness L2
Swim Teaching L1&2
(If you don't have GCSE C+)
Functional Skills Level 2 in Mathematics
Functional Skills Level 2 English
Functional Skills Level 2 ICT

**Why Serco**

Meaningful and vital work: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can’t operate. They ensure that our customers can enjoy their activity in safety and when needed they save lives

A world of opportunity: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions they can move into other centre management roles in one of our 55 facilities.

Great people: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning

**What we offer**
- Free/heavily discounted use of all the facilities at the Centre
- Excellent Development and Training Opportunities
- A safe and supportive culture
- A chance to make a positive difference to the community

sercoap

**Title**: Leisure Assistant Apprentice
**Location: **Stechford Leisure Centre

**Working Week: **30 hours a week,Rostered in for shifts between Monday to Sunday
**Salary**: 7,503.60 - 10,684 per annum depending on experience

**Apprenticeship Qualification**: L2 Leisure Team Member Apprenticeship
**Expected Apprenticeship Duration**: 18 -24 months

As a Leisure Assistant you’ll play an important part of life here at the centre as you ensure that everyone who visits the centre will be safe and have access to everything, they need to enjoy their visit. You will act as Lifeguard, Swimming Teacher, andHealth & Fitness Coach amongst other operational duties

Without you there can’t be any Leisure Activities. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.

**Key accountabilities**:

- Provide exceptional customer service to all members.
- Assisting with gym tours and member onboarding sessions.
- Assist with maintaining the brand standards of the gym and fitness studios.
- Showing members how to use the gym equipment and machines safely.
- Support and motivate users who take part in physical activity sessions
- Understanding health, safety and welfare in a fitness environment
- Covering Lifeguard positions where required.
- Adopting a customer service focussed approach to your responsibilities.
- Safe and effective pool supervision.
- Equipment setups safely and on time.
- Effective communication with other team members.

**About you**

You’ll need to have excellent customer service skills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another cust