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General Manager
2 weeks ago
This role is based at our Washington centre
Ready for the next step in your management career?This is a fantastic opportunity to inspire and lead a large team and realise your full potential.A strategic thinker, as well as an expert in the delivery of fantastic customer service, your impact willbe the provision of a seamless customer experience through the leadership of the front of house and management team.
Your skills as both an ambassador and role model will enable you to build relationships based on trust across the wider team, including the local Retail store and Halfords Mobile Expert team. And within your Centre, you’ll get to use - and hone - your mentoringand coaching skills as you develop your team to be exceptional role models themselves.
You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliveragainst - and exceed - sales margin and profit targets.
To be a success in this role you’ll need:
- Experience of exceeding customer metrics targets through effective management
- Experience of delivering coaching/training in the moment to colleagues
- Evidence of managing capability and performance of a management team
- Experience in a business with high volume turnover
- Experience of building great peer to peer relationships in different areas of the same business
- A track record of success in delivering against sales targets
- Experience of meeting compliance standards across Health and Safety and quality
- Excellent communication skills, verbally and in writing
- IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems
- Experience of labour force scheduling, with proven time management skills
- A current full valid driving licence
- Ideally, you’ll also have experience or knowledge of the automotive industry - but this is not essential
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 60% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repairbusiness. Join us and be part of our success story in getting the nation safely back on the move.
