Head of Risk Strategy

We’ve been in Britain’s homes for over 200 years. But at British Gas, we’ve never been more excited about the future.

Right now, we’re at a pivotal moment. As well as leading our customers through a once-in-a-generation cost of living crisis, we’ve got big plans to get our homes closer to Net Zero.

That’s why we need a brilliant **Head of Risk Strategy **to help us get to where we’re going. You’ll bring bags of energy, know-how and passion to our family of door-opening brands, including British Gas and Hive. And you’ll join a team who are just as focused delivering on fantastic results as you are.

**Key accountabilities of the role**:

- Develop risk strategy to continually mature and enhance risk management to support BG to operate within risk appetite, minimising regulatory, operational and reputational exposure, with a focus on regulatory compliance, customer risk, controls framework, breach process, customer remediation treatments, governance, reporting and culture.
- Build out a forward looking risk identification strategy to support business teams to identify and manage emerging/horizon risks and potential blind spots, introducing appropriate tools and approaches as required, such as data analytics and scenario analysis.
- Support business units to manage, monitor and evidence good customer outcomes through effective use of data which drives actionable insights into the customer experience, with a particular focus on vulnerable customers.
- Research internally and externally to identify and develop innovative approaches to risk management, regulatory compliance and customer experience, including data analytics, AI and other technology solutions, with a view to improving outcomes and increasing effectiveness and efficiency.
- Oversee the development of platform transition controls, monitoring these and carrying out targeted adequacy and effectiveness testing and other assurance activity where required
- Plan and lead the execution of ad hoc ‘deep dive’ and trouble-shooting activity, using insight to drive out improvements in operational teams and working in partnership to support colleagues to manage specific challenges or enhance their risk management, compliance processes and mitigation plans

**Essential Skills & Experience Required**:

- Proven success at implementing best practice, robust and sustainable risk management and control frameworks within a complex organisation
- Deep knowledge of best practice risk management & governance frameworks relevant to operational, regulatory and conduct risk
- Deep understanding of and expertise in the identification and management of operational, conduct and regulatory risk
- Track record of influencing senior stakeholders and uplifting risk management and regulatory compliance capabilities across organisational lines
- Professional legal, risk or audit qualification preferred
- Excellent interpersonal skills with ability to manage relationships, constructively challenge and influence stakeholders
- Skilled Communicator, able to engage at senior level and positively influence and motivate others
- Advanced problem solving and decision-making skills, with the ability to analyse complex information and form judgements on appropriate actions.

**We are proud to be recognised as a disability-confident employer**. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

**We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.**

**Our people are the beating heart of our business. **We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

Competitive salary and bonus potential

Employee Energy Allowance at 15% of the government price cap

Pension scheme

Electric car lease scheme
- 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days

️‍ ️Excellent range of flexible benefits, including technology vouchers & travel insurance

**We are committed to creating a cleaner and greener future. **And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because