Shift Leader/shift Supervisor

**Job description**

**Harpers British Classics** is looking for enthusiastic, hard-working and passionate people to join our team.

**We offer the following**:

- **£11.50-£12.50 per hour depending on experience**:

- Great opportunities to progress your career
- 28 days holiday (inclusive of Bank Holidays)
- Training and development to suit your career aspirations
- Free Pies
- 50% Staff Discount across our other brands
- Refer a Friend Scheme
- Company pension
- No late nights (closing time 9pm)
- A genuine appreciation for your hard work

**A little bit about us**

We’re a family-run business that has operated in Eat Central food court in Merry Hill Shopping Centre since 2009. We’re super passionate about fantastic British food, great customer service and doing the job properly.

At the heart of our business is fantastic food and as part of the management team, you’ll be supporting the running of the business and working closely with your team to ensure we are always serving the best British food to our customers.

**Our Handcrafted pies have won numerous awards including Gold at the British Pie Awards and 2 Star Great Taste Awards.**

Homemade stews, British bangers, fresh mash, fresh roast potatoes, freshly steamed vegetables and delicious puddings add to the range.

We only work with the best and freshest ingredients, which are prepared on-site daily to ensure our guests have the best experience possible.

**A little bit about the role**

As a Shift Leader, you will work closely with your Store Manager with the overall running of the store. This means that you will assist with - stock, team, labour, customer service, product quality, ordering, cleanliness and much more. You will help with ensuring your customers receive great service and food, growing the sales, profitability, and growth of the business with the owners of the business at your side to help and guide you.

We’re looking for our Shift Leader to:

- Help to build a customer-focused team that is committed to delivery exceptional food & service
- Control costs on your shifts within your store through stock management, labour control, training, rewards, and recognition
- Be hands-on and lead from the front.
- Training and developing your team to reach their full potential

**A little bit about you**

We’re looking for people who are as passionate as us about fresh food and fantastic customer service. We’re also looking for:

- A leader who will lead and inspire their team from the front
- Someone who has great attention to our standards
- Someone who can thrive under pressure and execute with pace
- A positive, “can do” optimistic attitude

We reward hard work and a determined effort to produce quality food, great customer service and keep a clean and tidy unit backed up by attention to detail, high standards and an enjoyment for working in a hands-on environment. Shift Leaders who exhibit these qualities are worth their weight in gold to us If this sounds like you, you’re exactly what we’re looking for

Hours:

- Full time 35 Hours 5 days per week
- Part Time 14-28 Hours 2-4 days per week

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 14-35 per week

**Salary**: Up to £12.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Application question(s):

- Please detail your availability (including ability to work weekends, evenings, school holidays and bank holidays)
- Please tell us why you would like to work at Harpers British Classics

**Experience**:

- hospitality: 1 year (required)
- management: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person