Student Experience Officer

2 weeks ago

South Kensington, United Kingdom Imperial College London Full time

Are you an excellent communicator with experience of providing pastoral guidance to students? Are you looking for a role that allows you to use your interpersonal and problem-solving skills to make a positive contribution to the student experience?

Working with the Head of Pastoral Care and the Student Experience, the undergraduate (UG) teaching teams and UG student services, you will support and coordinate all aspects of the student experience, including the provision of pastoral care to undergraduate students across the Department of Chemistry.

Organised and proactive, you will be able to demonstrate sound judgement and sensitivity in dealing with a range of issues faced by our students, always maintaining a high standard of student focussed service. Working in a fast-paced environment, you will be self-motivated and highly organised.

**Duties and responsibilities**:
These will include:

- Working with the Head of Pastoral Care and the Student Experience to deliver, develop, maintaining and improving the pastoral care and support of undergraduate students in the department, based on best practice.
- Keeping appropriate records and monitor students’ development and wellbeing
- Delivery of effective short-term one-to-one support to students who require a quick response to wellbeing issues, and providing ongoing support where necessary, including to students who have applied for mitigating circumstances.
- Organising student initiatives and engagement activities to help promote community and cohort building, inter-cultural and vertical integration and a positive student experience.
- Undertaking data analysis of Module Evaluation Questionnaire, National Student Survey and other surveys or data.
- Providing support for various administrative tasks as needed, including, but not limited to start of year arrangements.
- Ensuring timely and accurate communications (via the website, social media, VLE, digital boards, display boards, study rooms) to students and coordinating the publication of regular e-newsletters to students and staff

**Essential requirements**:
These include:

- Educated to degree level (or equivalent)
- Experience of pastoral care and improving wellbeing in an educational environment
- Experience organising events
- Proven cultural sensitivity & awareness to deal with international organisations & individuals
- Ability to design and maintain website content and structure using the appropriate software
- Proficiency in the use of Blackboard or similar Virtual Learning Environment (VLE)
- Knowledge of and experience working with student record databases
- Ability to prioritise workload to meet deadlines and work successfully in a team as well as on your initiative
- Effective, highly developed interpersonal skills at all levels

**Further information**:
This post is a full time, open-ended contract and you will be based at both the South Kensington Campus and White City Campus.

**Documents**:

- Job Description Student Experience Officer.pdf

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