Workshop Controller

1 week ago

Southport, United Kingdom The Halliwell Jones Group Full time

ABOUT THE ROLE: WORKSHOP CONTROLLER- SOUTHPORT

Here at Halliwell Jones Ltd we have an exciting opportunity for a Workshop Controller. The position is located at our Southport Centre consisting of Aftersales and BMW and MINI Sales.

WHAT WE CAN OFFER YOU
- 22 days holiday plus bank holidays AND your birthday off
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme

YOUR RESPONSIBILITIES
- To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
- Manage workshop activity relating to BMW Technical issues and systems and overall productivity.

WHAT WE'RE LOOKING FOR
- NVQ Level 3 (or equivalent City and Guilds or BTEC accreditation) qualified with extensive experience working in a Franchised Centre (ideally in a BMW / Prestige centre) and be highly skilled at fault diagnosis.
- Technical knowledge and passion for BMW products and technology.
- Highly skilled at fault diagnosis.
- Deliver first time fix to meeting customer satisfaction.
- Ability to work autonomously.
- Ability to work within given timescales and complete a wide range of tasks.
- Ability to comply with warranty write ups.
- To ensure all chargeable labour and workshop consumables are recorded on the job card.
- Highly motivated, team player that offers help and support to other, attention to detail.
- Willingness to learn and develop personal knowledge, and keep up-to-date with complex/ technical/product information, in order to improve profitability.
- An outstanding attitude and passion for customer service.
- An enthusiastic, dynamic and team orientated personality.
- Ability to deal with customers when necessary.
- Strong interpersonal and presentation skills.
- Strong organisational and prioritisation skills.

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