Patient Care Advisor

**Salary**

£25,467

**Contractual hours**

37.5

**Basis**

Full time

**Region**

North East

**Job category/type**

Customer Service (Patient Contact Centre)

**Date posted**

30/08/2025

**Job reference**

REQ001992

**Patient Care Advisor**

**£25,467**
**Hull - HU5, Office Based**

**Full Time - 40 hours per week**

**Working Pattern - Shifts, Monday to Friday between 07:00am and 07:00pm, 8hrs per day. Saturdays 08:00am - 01:00pm on a rotational basis**

**Interviews will be between held week commencing 15th September with view to start 13th October.**

**Healthshare and Connect Health**have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS**

**Could**you**be the first voice a patient hears?**

Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. This role is based in our Hull RMC.

The great news is to start a brilliant career at Cora Health as a Patient Care Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too.

We call our Customer Service colleagues Patient Care Advisors or PCAs for short.

Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are accessing our services, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment.

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

We are looking for:

- Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.
- You’ll be energetic, flexible with a can do approach and good IT skills.
- You’ll be passionate about understanding patient needs and helping resolve their queries over the telephone.
- You’ll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.
- You’ll be available to work 40 hours per week on a rota basis. Shifts are Monday-Friday, 8 hours per day between 0700 and 1900 with Saturdays 0800-1300 on a rotational basis

**About the role**

**We start with a can-do attitude**: We love a challenge, and approach everything with a positive mindset; we’re problem solvers who are constantly innovating and striving to find better ways of doing things.

**We act with empathy**:Trust is at the heart of healthcare. And trust starts by listening and acting with respect and consideration - for our patients, our partners and our people.

**We're committed to better**:It’s hard work, but we love what we do. There’s no room for a half-hearted approach to healthcare - it requires dedication, and that’s what everyone here has.

**We are Cora Health**:
Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services,
diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.

We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

**_Are you ready to make a real impact?_**_ Check out our vacancies and help us to continue making healthcare accessible for all, as innovative and forward-thinking healthcare market leaders._
- Please note: _**_Previously unsuccessful applicants within 6 months will not be considered._