Patient Care Advisor

**Salary**

£24800

**Contractual hours**

37.5

**Basis**

Full time

**Region**

North East

**Job category/type**

Customer Service (Patient Contact Centre)

**Date posted**

02/05/2025

**Job reference**

REQ001889

**Customer Service Advisor**
**£24,800** **+ Benefits**
**Quorum Business Park, Newcastle upon Tyne**
**Full Time - 37.5 hours, Monday to Friday between 8:30am and 5:00pm**

**50% Hybrid remote working (on completion of probation) no late shift, no weekends and no bank holidays**

**Interviews will be between 13th May and 22nd May 2025**

**Start date 16th June 2025**

**Could**you**be the first voice a patient hears?**

Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you.

The great news is to start a brilliant career at Connect Health as a Customer Service Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too.

We call our Customer Service colleagues Patient Care Advisors or PCAs for short.

Patient Care Advisors are an invaluable part of the Connect Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services.

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

We are looking for:

- Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.
- You’ll be energetic, flexible with a can do approach and good IT skills.
- You’ll be passionate about understanding patient needs and helping resolve their queries over the telephone.
- You’ll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.
- You’ll be available to work 37 hours per week, Monday to Friday, between the hours of 08:30 and 17:00

**About the role**

**What we can offer you**

**Great shift patterns; no weekends, bank holidays or late shifts**

**Wellness Support**:Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.

**Performance Awards**: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.

**Savings and Support**:Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.

**Connect Academy**:Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your knowledge and skills.

**Team Building**: Join in on team-building and away days to build strong connections with your colleagues.

**About Connect Health**

Connect Health is the largest and most experienced independent community healthcare provider in the UK encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 29 NHS ICBs (Integrated Care Boards).

**_ Are you ready to make a real impact?_**_ Check out our vacancies and help us to continue making healthcare accessible for all, as innovative and forward-thinking healthcare market leaders._
- Please note: _**_Previously unsuccessful applicants within 6 months will not be considered._