Customer Journey Executive

2 weeks ago


Welwyn Garden City, United Kingdom Tesco UK Full time

**You will be responsible for**

- Ensuring customer journeys reflect segment-specific needs and align with overall Customer / business objectives.
- Collaborating with functional/channel specialists to bring these journeys to life.
- Leveraging insights and performance data to continuously refine and optimise segment / audience-specific journeys and propositions to achieve commercial objectives.
- Collaborating with Insight to ensure customer journeys are data-driven and continuously improved.
- Supporting the development of Test and Learn plans to drive end to end journey optimisation.
- Using tailored segment strategies to outline optimisations to existing propositions or new propositions required to serve segment / audience needs and strategic objectives.
- Exploring capability gaps to build into the Personalisation roadmap.

**You will need**
- Background in CRM and CLTV management preferable
- Understanding of Commercial acumen
- Data-driven decision making
- Understanding of business priorities and how to align customer journeys with segment goals
- Collaboration
- Story-telling and confidence in communication
- Effective prioritisation

**Whats in it for you?**

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more

- Annual bonus scheme of up to 10% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

**About Us**

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.


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