Client Services Team
2 weeks ago
**An opportunity to work for one of the areas leading Estate Agents in a customer service role with the opportunity to progress further in your career.**
**Role**:
**Job Purpose**
To Deliver Excellent Customer Service in Line With Company Expectations
To give a positive and memorable customer experience to everyone you speak to
Incoming call traffic with a 'can-do attitude and ability to either assist or give clear detailed messages
To act as a front of the house to make enquiries and send customers to the right person for their enquiry
Understand and implement the logistics of diary management.
To manage a diary of appointments to enable a good experience for all customers and to facilitate travel time to a future appointment
**Responsible for**:
Take our incoming call traffic, initially Rightmove/Zoopla/New property launches
Customer care and call handling efficiency
Have an intimate knowledge of our property stock and its features/benefits
Work closely with the manager to ensure a smooth transition and relationship between offices and hub.
Increasing business by generating quotes for conveyancing, mortgages and passing lettings and sales valuation opportunities
Work closely with the proactive team to ensure we are all generating business
Understand and implement the logistics of diary management.
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