Client Services Team

2 weeks ago


Margate, United Kingdom Knightway Associates Full time

**An opportunity to work for one of the areas leading Estate Agents in a customer service role with the opportunity to progress further in your career.**

**Role**:
**Job Purpose**

To Deliver Excellent Customer Service in Line With Company Expectations

To give a positive and memorable customer experience to everyone you speak to

Incoming call traffic with a 'can-do attitude and ability to either assist or give clear detailed messages

To act as a front of the house to make enquiries and send customers to the right person for their enquiry

Understand and implement the logistics of diary management.

To manage a diary of appointments to enable a good experience for all customers and to facilitate travel time to a future appointment

**Responsible for**:
Take our incoming call traffic, initially Rightmove/Zoopla/New property launches

Customer care and call handling efficiency

Have an intimate knowledge of our property stock and its features/benefits

Work closely with the manager to ensure a smooth transition and relationship between offices and hub.

Increasing business by generating quotes for conveyancing, mortgages and passing lettings and sales valuation opportunities

Work closely with the proactive team to ensure we are all generating business

Understand and implement the logistics of diary management.


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