Quality Assurance Assessor

10 hours ago

Bournemouth, United Kingdom Protect Line Ltd Full time

**Job Title**: Quality Assurance Assessor

**Reporting to**: Quality Assurance Team Leader

**Basic Salary**: £26,000 per annum

**Location**:Bournemouth

**Role Purpose**:
Our Quality Assurance Department is a support function with the business. Within QA we have two sets of customers, our colleagues are our internal customers and the public are our external customers. We focus on treating all customers fairly and we believe that good communication is the key to ensuring success in this area.

**Key Responsibilities**:

- Auditing phone based activity taking into account internal and FCA requirements
- Completing and documenting audit observations
- Providing the highest standards of coaching and face to face feedback with colleagues
- Assisting with questions, complaints and queries
- Collaborating with colleagues to meet team targets
- Developing and maintain knowledge through company training and ongoing research, ensuring IDD and CPD requirements are met
- Participate in team and group activities and projects including process enhancements, consistency reviews and regulatory change implementation

**What is in it for you?**
- £26,000 per annum basic salary
- **Monday to Friday - **40 hours per week
- **No weekend working**:

- we also shut over Christmas and on Bank Holidays
- Holiday increases on length of service, plus **your birthday off**
- **Paid additional holiday** for life events such as your Wedding, Buying a house and more..
- Life Moments
- paid time available to take when ‘life happens’
- £1000 recommend a friend scheme
- uncapped
- Intensive Training Programme

**What do we need from you?**
- A positive, flexible and open-minded approach to work
- Articulate and strong communication skills (both verbal and written)
- Detail orientated, organised and an analytical thinker
- A seek-to-understand approach with high levels of empathy
- Strong interpersonal skills with the ability to build and maintain effective relationships
- Able to self-manage workloads to achieve targets and timescales
- Able to show initiative and make appropriate decisions within our framework
- A keen desire to develop yourself and others

Protect Line is one of those amazing places where anyone from anywhere with any background or experience is free to come and do their very best work. Equality, diversity and inclusion are values that underpin our success; come and see for yourself.

**Salary**: £26,000.00 per year

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Work Location: One location

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