Quality Assessor

2 weeks ago


Bournemouth BH NE, United Kingdom Better Full time £25,000 - £30,000 per year

Job Title: Quality Assessor

Location: Bournemouth

Salary: Basic salary £25k OTE £28-30k

About Us: Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Benefits:

  • Opportunity to work in a dynamic and supportive team environment.
  • 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
  • Early finish Fridays
  • Central Bournemouth location, just 2 minutes from the beach.
  • Monthly staff awards with dinner and drinks at top local restaurants.
  • Ongoing training and development opportunities.
  • Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
  • Access to discount at popular retailers

Key Responsibilities:

  • Monitor and evaluate inbound and outbound calls to ensure adherence to company policies and quality standards.
  • Provide constructive feedback and recommendations for improvement
  • Maintain detailed records of call evaluations and performance metrics.
  • Collaborate with team leaders and management to implement quality improvement initiatives.
  • Participate in calibration sessions to ensure consistency in call evaluations.

What we're looking for:

  • Excellent listening and analytical skills.
  • Strong attention to detail and a commitment to maintaining high standards.
  • Ability to provide clear and actionable feedback.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

If you are passionate about quality and have the skills and experience to excel in this role, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

  • Company events
  • Company pension

Experience:

  • Quality control: 1 year (preferred)

Location:

  • Bournemouth BH1 3NE (preferred)

Work Location: In person


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