Complaints Coordinator

2 weeks ago

London, United Kingdom Matt Burton Associates Full time

Fantastic opportunity for a Complaints Coordinator for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months.

The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claims arena, it's this same mentality that ensures their clients are happy and the client base grows. The Complaints Coordinator will be responsible for providing support and solutions to the valued clients including gathering information and escalating claims.

In return, the Complaints Coordinator will expect a salary of up to £28,000, 25 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover and life assurance at 4 x your annual salary.

**Role & Responsibilities**
- Dealing with complaints/ escalations, making sure they are adhering to SLA's
- Supporting clients by providing solutions, gathering relevant information and escalating claims
- Hosting team calls with both brokers and clients
- Liaise with relevant third-parties to obtain additional information
- Ensure all details are added correctly onto the system
- Refer details to the relevant dept for claim ownership
- Other relevant ad-hoc duties when necessary

**Skills & Requirements**
- Complaint/ escalation handling experience is imperative
- Problem solver who is ready to take on new challenges head on
- Highly organised with strong attention to detail
- Able to work as part of a team to ensure client SLAs

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Complaint handling: 1 year (required)

Work Location: One location

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