Complaints Coordinator

2 weeks ago

London, United Kingdom Venn Group Full time

VennGroup

The specialists in professional recruitment

**New Opportunity - Complaints Coordinator**
Venn Group have a new opportunity for a Complaints Coordinator to join a large NHS Trust in London, please see below;
Location: Central London

Job Title: Complaints Coordinator

Duration: 3 months

Hours: 37.5 per week

Hourly rate: £31.38 PAYE including holiday pay / £35.08 via umbrella

WFH: Remote
To be responsible for reviewing and grading all complaints appropriately and where complaints which may be classified as serious untoward incidents to bring them to the attention of the Head of Patient Safety
To be responsible for raising complaints which raise issues of litigation or compensation to the attention of the Head of Patient Safety and/or the claims manager
To ensure that systems and processes for receiving, acknowledging, summarising, and sending out complaint responses are maintained and improved
To take responsibility for the logging summarising and entry onto Datix of complaints in a timely and efficient manner
To quality-check complaints responses prior to their release ensuring that responses address the complaint, have appropriate tone and content in line with the Trust’s and national guidance
To provide expertise in local resolution complaint meetings, ensuring arrangements are made to support the complainant ensure notes are captured and share with attendees. Ensure that any action points are noted and followed up with the complainant
Experience managing patient complaints in an NHS Trust
Experience using Datix

To discuss this role, or to enquire how Venn Group can assist your recruitment needs, please contact Lizzie Connors directly on the details below.

E:
T:

  • Complaints Coordinator

    2 weeks ago

    London, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity for a Complaints Coordinator for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their...

  • Corporate Complaints and Insight Coordinator

    2 weeks ago

    London, United Kingdom One Housing Group Full time

    **Corporate Complaints and Insight Coordinator** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core....

  • Repairs Technical Officer

    3 weeks ago

    London, United Kingdom Pertemps Harrow Full time

    Job Title: Repairs Technical Officer (Complaints Coordinator)Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NTEmployer: Pertemps Recruitment Partnership on behalf of the London Borough of HarrowContract Type: Temporary AssignmentWorking Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PMPay Rate: £16.71 per hour (PAYE)Job...

  • Repairs Technical Officer

    3 weeks ago

    London, United Kingdom Pertemps Harrow Full time

    Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type: Temporary Assignment Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: £16.71 per hour (PAYE) Job...

  • Complaints Administrator

    1 day ago

    London, United Kingdom The Hyde Group Full time

    **London Bridge** **£24,000 - £26,000** Hyde is looking to recruit a Complaints Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...

  • Complaints Coordinator L&q Energy

    3 days ago

    London, United Kingdom L&Q Full time

    **Title: Complaints Coordinator L&Q Energy** **Contract Type: Permanent 35 hours per week** **Persona: Agile working (home and office based)** **Location: West Ham Lane Stratford, Sale Manchester** **Salary: £29,568 London based or £25,530 Nationally based** **Adverts will close on: 30**th** October at 9am** *** **Interviews: 5**th** November...

  • Complaints Officer

    2 weeks ago

    London, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy are currently working alongside a prestigious organisation based in North London to recruit a Complaints Coordinator to join them on an interim contract. Responsibilities Include: - Responsible for managing the administration of the team's complaints process in line with our policy - Acting as the central point of contact for residents in...

  • Repairs Technical Officer

    3 weeks ago

    London, United Kingdom Pertemps Harrow Full time

    Job Title : Repairs Technical Officer (Complaints Coordinator) Location : Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer : Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type : Temporary Assignment Working Hours : 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate : £16.71 per hour...

  • Repairs Technical Officer

    2 weeks ago

    Greater London, United Kingdom Pertemps Harrow Full time

    Job Title : Repairs Technical Officer (Complaints Coordinator) Location : Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer : Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type : Temporary Assignment Working Hours : 35 hours per week, Monday to Friday, 9 : 00 AM - 5 : 00 PM Pay Rate : £16.71 per hour...

  • Repairs Technical Officer

    1 day ago

    Marlborough, Greater London, United Kingdom Pertemps Harrow Full time

    Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type: Temporary Assignment Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: £16.71 per hour (PAYE) Job...