Security Support Officer

**About The Role**:
**Location**:
**Field Based/ Flexible - Milton keynes - Corby - Northamton**

**Reports To**:
**Mobile Security Team Leader/ Mobile Security Manager**

**Direct Reports**:
**N-A**

**Primary Purpose:
- Working within the Mobile Security Team, driving a dedicated vehicle, attend sites as directed, investigate alarms, complete patrols, utilise technology and provide emergency guarding to meet customer needs.
- Create a secure environment, in which our customers, their employees and visitors are able to thrive.
- Promote confidence with every customer, colleague and stakeholder through effective decision making, communication and professional security standards.
- Follow Assignment Instructions, Risk Assessments and customer policy at all times.
- Respond in an effective manner to incidents, alarms, events, escalating to the Emergency Services, the Customer and the Security Operations Centre, as appropriate.

**Key Responsibilities**:

- Ensure that colleagues, customers and the public have a positive experience when engaging with Security.
- Complete planned rota and agreed shifts to provide security cover to meet customer needs.
- Utilise TRACKTIK to complete patrols and reporting of incidents/ alarms.
- Promote a culture of safety, awareness of H&S risks and accident/ near miss reporting.
- Secure the property of customers, employees and visitors secure at all times.
- Prevent unauthorised access to site, whether by a person, vehicle or object.
- Respond to unplanned events or incidences promptly, following the process and procedures outlined in the site Assignment Instructions.
- Deliver excellent customer service at all times.
- Engage with training & development activity provided, ensuring you have the skills to complete your tasks.
- Complete Site Visits to validate security standards, report risks and promote security compliance.
- Complete vehicle inspections, ensure that the vehicle is safe and maintained at all times.

**About You**:
**Experience/ Skills/ Qualifications**
- **5 Years’ experience in the security industry (Desirable).**:

- **Full UK driving license**:

- **SIA license - Security Guard/ DS**:

- **SIA license - CCTV (Depending on site)**:

- **IT Systems (User Level)**:

- **L3 in First Aid (Desirable)**

**Key Behaviors**
- Emotional maturity
- Self-Confidence and ability to respond in dynamic and unpredictable situations
- Excellent Communication in all directions (verbal and written)
- Punctual, reliable and well presented.
- Work collaboratively with colleagues and customers
- Role model security professionalism, ethics and personal integrity
- Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)

**About Us**:
What do you get from us?

Our colleague and client relationships are really important to us, so if you feel you have the skills to help us meet their needs, then we have all the training and tools on our processes and systems to help you achieve this.
- Assistance Programme through Health Assured - Physical, mental and financial health support for all our colleagues through our ehub and phone.
- Grocery Aid - Emotional, practical and financial support, through counselling, advice and grants.
- Wagestream - Track and access your money as you earn it. Save as you earn and learn better spending habits
- Perkbox - Saving on your weekly shop, days out, eating out and utility bills. Plus, recipes and wellbeing tips.
- Fortnightly pay
- Free uniform
- Online training in multiple languages
- Fuel claim scheme

A little about us:

- A family-owned business, founded in 1962.
- Turnover over £84 million, employing over 4,000 colleagues.
- Currently sit within the top 2% of all cleaning and security providers.
- Our services include Cleaning, Security, Specialist, and FM services.
- Passionate about delivering a personable and reliable service
- We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.

**Start Time & End Time**: shift times will vary across sites, Days nights and weekends