Customer Account Executive

Customer Account Executive

**What makes working for Kimberly-Clark so special?**

Working for Kimberly-Clark, you’ll have the opportunity to work across some of the biggest household names in the UK, including Andrex, Kleenex and Huggies. Our brands are an indispensable part of life for people in more than 175 countries - almost ¼ of the world’s population purchase our products every single day But we don’t take this for granted, we also recognise our responsibility in developing sustainable practices to support a healthy planet, and in helping to build stronger communities to ensure our business thrives for decades to come. In all that we do, we’re building a legacy of positive impact.

**Early Career Opportunities**

At Kimberly-Clark we are always looking to develop high performing people in our commercial team. You may already have some experience in a commercial role, or have a qualification in a business-related discipline, or are looking to re-direct your career into a customer facing position.

If you are looking to learn new skills, and grow to become a future commercial leader, we have career making opportunities that will immerse you directly into a real world customer role while supporting your development through tailored training in functional and personal skills.

**Excited yet?**

You should be This is a truly exciting opportunity for people who are passionate about growing their career within the commercial function.

What are we looking for?

**Customer Account Executive**

You will have full P&L accountability for achieving sales objectives with your online grocery retail customer. With the support and guidance of a senior Customer Business Manager, your role will be to maximise Volume, Net Sales and Gross profit; manage trade investment, and strive to achieve market share goals. You will be responsible for building consumer-led joint business plans that facilitate sustainable growth for both the retailer and Kimberly-Clark, in line with our corporate objectives. What will be key is being able to monitor, analyse, and evaluate our joint performance together against a mutually agreeable set of objectives. You will also find yourself extensively supporting the team with growing our day to day business with the customer, be it through aligning and inputting forecasts, setting up new products in the customers system, assisting with invoice queries, analysing sales trends and creating future projections, or leading one of many mini projects that crop up throughout the year.

**KEY ACCOUNTABILITIES**
- Establish and maintain solid business relationships within the customer organisation, mobilising and optimising all resources available
- Ensure that all internal (K-C) and external (retailer) customer requirements are actioned and communicated in a timely manner
- Implement category strategies and continuously liaise across internal Category Business Teams to meet trading and performance objectives
- Negotiate and agree trading agreements with internal and external customers which are designed to achieve financial targets
- Build and present business plans (incorporating NPD) to the customer to drive growth
- Support the wider team with data analysis and forecasting insight to robust the plans for the future.

**EXPERIENCE & KNOWLEDGE**
- Degree-level educated or equivalent preferred, but not essential
- Front line customer management experience preferred, but not essential
- Experience of successfully forging and maintaining business relationships
- Proven track record of interpreting data and delivering business results
- Broader experience in a commercial role will be advantageous

**SKILLS**
- Strong customer focus, with ability to develop consumer-led joint strategies
- Strong commercial acumen - highly numerate, with strong analytical skills and ability to manipulate data in excel
- Solid communication and a confident presenter
- Outstanding interpersonal / collaborative skills
- Ability to influence a wide range of internal and external stakeholders.
- Exceptional time management skills, with the ability to prioritize tasks effectively and be aware of deadlines to be met.

**Total Benefits**

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

**The Legal Bit**

Kimberly-Clark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status,