Control Tower Administrator

5 days ago


Lichfield, United Kingdom Bis Henderson Full time

**Location**: Burton

**Salary**: Up to £31,000 depending on experience

**Summary**:
At Bis Henderson, we are looking for a Control Tower Administrator to work for an International Logistics provider. This role plays an important part in ensuring the smooth and efficient flow of goods from 4PL facilities in Europe to the end destination.They will be liaising directly with the customer, 4PL suppliers and internal management, composing a polite and professional manner at all times. An additional responsibility of this position holder is to collate and input data from various sources to helpbuild key reports and KPI's to present to senior management and the client. They must be willing to put forward cost saving or process improvement efficiencies as they arise.

Key Responsibilities:

- Managing documentation flow to facilitate customs clearances
- Liaising with Shipping Lines to ensure correct release of containers, monitoring container arrival schedules
- Arranging delivery from port to warehouse via nominated hauliers
- Liaising with customers to arrange collection of goods from EU 3PL warehouses
- Providing a contact point for customer queries or specialist requests
- Preparing reports for the customer
- Collating and inputting data from various sources which help build key reports for reporting to senior management

Key Skills/Experience:

- Experience in a customer facing role
- Experience of Warehouse Management Systems
- Knowledge of Logistics or Freight Forwarding Industry
- Experience of Administration in a production environment
- Good level of IT literacy in all areas of Microsoft Office
- Effective communication skills
- High level of accuracy and attention to detail
- Excellent customer service skills
- Ability to work within a fast paced and high pressured environment

**Processing Your Data**

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