Hire Controller

5 days ago

Lichfield, United Kingdom Greenpower Plant Hire LTD Full time

**About Us**

Green Power Plant Hire is a trusted leader in providing top-tier plant hire services across the UK. Established in 2012, we pride ourselves on exceptional customer service, industry expertise, and a growing portfolio of equipment solutions. We are seeking a detail-oriented and customer-focused Hire Controller to join our team and ensure the seamless coordination of hire services.

**Key Responsibilities**

As a Hire Controller, you will:

- Act as the first point of contact for clients, responding promptly to inquiries about plant and equipment hire.
- Manage bookings, ensuring the correct equipment is allocated to meet client requirements.
- Coordinate equipment delivery and collection schedules with drivers and site teams.
- Provide professional advice on equipment suitability, availability, and pricing.
- Maintain accurate records of hire agreements, equipment inventory, and schedules using our hire management system.
- Monitor the status of equipment, ensuring timely maintenance and servicing are scheduled.
- Resolve customer issues or complaints efficiently, maintaining our high standard of service.
- Liaise with suppliers and internal teams to ensure operational efficiency.
- Support sales teams by identifying opportunities for additional services or repeat business.

**Requirements**:

- **Experience**:

- Proven experience in a similar role within the plant hire, construction, or equipment rental industry.
- Familiarity with plant hire equipment and operations is **essential.**:

- **Skills**:

- Strong customer service and communication abilities.
- Excellent organizational skills with attention to detail.
- Proficiency in using hire management software or similar systems.
- Ability to work under pressure and manage multiple tasks effectively.
- **Knowledge**:

- Understanding of construction industry requirements and compliance regulations.
- **Personal Attributes**: A proactive, solutions-oriented mindset and a commitment to providing exceptional service.

**What We Offer**
- Competitive salary with additional benefits, including extra holiday for service and birthdays off
- Comprehensive training and career progression opportunities.
- A supportive and collaborative working environment.
- Exposure to diverse and exciting projects within the plant hire industry.
- Recognition for your contributions to the success of our growing business.

**Hours of Work**:7.30am - 5pm

**Salary**: starting at £28,500 per annum (DOE)

Pay: From £28,500.00 per year

**Benefits**:

- Free parking

Ability to commute/relocate:

- Lichfield WS13: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Plant Hire : 1 year (preferred)
- Administrative: 2 years (preferred)

Work Location: In person

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