Technical Specialist

Management Level

G

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Role Summary**

This role acts as an SME for Corporate Actions delivery. Corporate Action tasks can be straightforward, but they can also often have bespoke or technical complexities that need to be managed.

**Core Duties/Responsibilities**
- Act as the Initial Point of Contact and SME for key share registration products managed on team
- Ensure the smooth running of daily services, achieving time critical targets, and maintain and operate all services within agreed operational and client SLAs
- Manage the flow of daily work, allocating this across the allocated resource which will fluctuate based on volumes and priorities across the wider team
- Review information and instructions received from clients, deciding on the most appropriate course of action
- Providing feedback and advice to clients in a clear and easy to understand way
- Identification and resolution of issues through root cause analysis, taking appropriate steps to avoid a reoccurrence
- Identify, assess and manage risk within services, and establish appropriate controls to reduce and remove entirely where possible
- Presentation of data and reporting to senior management and key stakeholders
- Escalate issues quickly and appropriately where they arise, providing advice of the best course of action
- Embed a culture of continuous improvement across services, identifying areas requiring change and prioritising appropriately
- Managing the ongoing updating and approval of client specs and process instructions Chairing regular service meetings, assessing priorities and risks, highlighting to management where appropriate
- Prepare client figures and reporting of data for client invoicing, and for reporting direct to the client or internal teams as required
- Deliver training to other members of the team

**Skills & Behaviours**
- Develop then maintain Corporate Action product and Stock Market expectations knowledge.
- Embrace procedures and the ISO mindset, to ensure consistency and audit adherence.
- Develop then maintain good PC skills, including Excel, Word and Outlook.
- Governance driven, to ensure appropriate processes are followed, authorities obtained, and risks mitigated.
- Good verbal and written communications skills to internal and external stakeholders. Clear and logically presented.
- Be proactive, self-motivated and maintain a positive attitude.
- Professionalism, Integrity and Empathy. What is your Brand? Consider Clients, Shareholders and Colleagues.
- Maintain a high level of attention to detail and accuracy; self-checking. Be organized
- management of multiple tasks and conflicting priorities. Commitment to Improvement
- of processes, and yourself.
- A willingness to work up and outside of your role.

**What We Offer**:

- **Save For Your Future**:

- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- **All Employee Long Term Incentive Plan (LTIP) **- Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- **Health and Wellbeing **- Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- **Employee discounts **- Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- **Flexible Benefits **- The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- **Time Off **- Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.