Despatch Admin Assistant

**Title: Despatch Assistant**

**Location**: Coleshill, Birmingham

**Longevity**: Permanent, Full Time

**Salary**: £19,000

**Benefits**:

- 25 days holiday plus bank holidays (increasing to 30 days holiday with length of service)
- Extra paid day off for your birthday
- Hugely popular Tech Scheme
- Attractive Bike Scheme
- Free regular counselling/wellness sessions with a professional and external therapist
- Free gym and spa access for yourself and one other plus food & drink discounts when visiting Bristol
- Wellbeing days
- Exciting social events
- 2 additional paid days off per year to volunteer at your chosen charity
- Company bonuses
- Private healthcare services
- Pension scheme
- Free on site parking

**Hours**:

- 37.5 hours per week
- Monday - Friday
- No Weekends, No Bank Holidays and Christmas shut down

**Our Company**:
**Here at TC we are all about people, if you are bubbly, enthusiastic and hardworking TC is the company for you**

We are a family run business and everyone within our TC Tribe looks at one another as family, our employees are the heart and soul of the business and where there is hard work there are rewards. We offer a variety of perks to our TC Tribe such as a day off for your birthday, private health care, free gym and spa access, Tech scheme and more.

At TC, we have a simple philosophy - people are important. Whether it's the people who use our products, the people who sell them or the dedicated team working here - people are at the heart of our company.

TC provides a wide range of office seating, desking, storage, conference and training furniture, exclusively through the trade, to clients across the UK and Europe.

**Job Purpose**:
Ensuring the accurate and timely flow of orders into the DT warehouse.

To be the first point of contact for Sales, Customer Services, Drivers and DT.

**Main Duties**:

- Ensure all TC orders are processed via Transend traffic management system and sent to DT in a timely manner and within the agreed cut offs and at the agreed regular intervals to ensure DT have enough work to keep their pick team occupied at all times
- Booking returns with the appropriate carrier
- Support the Transport Manager in ensuring the ‘least cost routing’ methodology is used for all outbound deliveries
- Ensure all TC third party deliveries receive a pre-delivery phone call
- Provide driver IDs where required (barracks/prisons etc.)
- Sort any Despatch issues, maintaining a high standard of communication between TC and Logos, and their customers and carriers, which also includes: Initiating and providing evidence for all carrier damage claims, Dealing with daily delivery problems as and when they occur i.e. short deliveries, misrouted consignments, vehicle breakdowns etc. - This could result in a requirement for special transport being booked
- Kickbacks
- Providing cover across the team when necessary
- To work closely with the Transport Manager to ensure all areas of Despatch are running smoothly and within budgetary guidelines
- Assist the Transport Manager with the maintenance of vehicle fleet, to include but not limited to: Ensuring drivers have cleaned their vehicles, Collating defect sheets/expenses/tachograph, Booking service or maintenance with 3rd parties
- To perform other reasonable tasks as and when required to do so

**KPI’s and Reports**
- All POD’s to be accessible via POD portal
- Phone answered in 20 seconds

**Hours of Work**
- 37.5 hours/week, Monday-Friday, shift to be covered between 8am-6pm

**Skill and Experience**
- Previous experience working in a transport office is beneficial but not essential

**Personal Attributes**
- Flexibility to move outside the job description as and when required
- Desire to help the company achieve its goals
- Self-motivated, positive, confident and self-assured

**Liaises with**:

- All departments with particular regard to sales, warehouse, credit control, product development and customer services

**Job Types**: Full-time, Permanent

**Salary**: Up to £19,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: Despatch