Helpdesk Advisor

1 week ago

Glasgow, United Kingdom Search Consultancy Full time

You will be the go to person for client and colleagues Acting as the in-between for both parties With this in mind you will be a driven, well organised, customer focused individual with an eye for detail and the ability to work in a fast paced environment
Our client invest strongly in those that work for them - providing a long-term training programme to ensure that their employees have the support required to develop and succeed within the company. In turn, they are looking for strong commitment from thosewho work for them.
What would my duties be?
- Ensuring all business between clients and the company are carried out in an appropriate and timely manner
- Daily administration duties including high volume spreadsheets
- Producing weekly reports from detailed notes taken from customers
- Raising contracts and discussing with customers
- Authorising purchase invoices
- Working within a fast paced environment ensuring deadlines are met
What skills and experience would I need?
- Experience in a high volume, fast paced call centre environment with customer service or sales experience
- Strong attention to detail and able to analyse data and produce reports
- Ability to work under pressure and within a volume environment is vital
- Proficient in Microsoft Office Packages especially Excel
Benefits? There is a fair few
- Competitive salary £23k to £26k, DOE
- Working 8am - 4:45pm Monday to Thursday and 8am - 3:45 pm on a Friday with alternative fortnights being 8:45 am - 5:30 pm Monday - Thursday and 9:15 am - 5pm on a Friday
- Working in Glasgow City Centre with great transport links
- Continual career development with a first class learning and development team
- Team building incentives
- Health and wellness including free eyesight tests and annual flu jabs
- Cycle to work scheme
- Overtime enhanced rates

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