Service Helpdesk Advisor

2 days ago

Glasgow, United Kingdom record uk Full time

**Company Info**

record uk is the UK subsidiary of agta-record, which is a business within the Assa Abloy Group. Assa Abloy is the worldwide market leader in door opening solutions. At record uk, we design, manufacture, supply, install and service automatic swinging, sliding and revolving pedestrian doors throughout the UK.

Through acquisition and organic growth, we are proud to have become the UK market leader, with ambition to grow substantially from our current position. Our production facility and head office is located just outside Glasgow and from here we support a wide variety of customers including many Blue Chip end-users, Main Contractors, Developers and specialist door companies.

We are seeking to recruit a dynamic Service Helpdesk Coordinator who will help deliver outstanding service to our valued customers.

The main responsibilities of the role are:

- Create all calls on our internal system; accurately and within required timescales, updating client portals wherever necessary.
- Liaise closely with Service Manager, raising issues on a timely basis to ensure speedy resolution.
- Must be able to work positively and with enthusiasm in an extremely fast paced environment.
- Attention to detail is imperative.
- Work closely with team members, providing proactive support where necessary.

**Essential Criteria**

Previous experience in a similar service environment.
Good communication and interpersonal skills.
Ability to work in a fast-paced environment.

**Other Information**
- Holidays: 33 days
- Hours: 40 per week to be worked 7:30am - 16:30pm
- Salary: Negotiable - dependent on experience.
- Office Location: Record UK Office, unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH;

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Sick pay

Licence/Certification:

- Driving Licence (required)

Work Location: One location

  • Helpdesk Advisor

    2 weeks ago

    Glasgow, United Kingdom Brook-St Hiredonline Full time

    **Helpdesk Advisor - Glasgow** - £12.36 an hour, paid weekly - Increases to £14.24 after 12 weeks **Hours**: - Monday to Friday - Hybrid - 3 days office based and 2 days home working **The role of Helpdesk Advisor**: The role of a UKSV Helpdesk Advisor will require collaborative working within UKSV and across the vetting enterprise. You will be the...

  • Helpdesk Advisor

    6 days ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Reference: TS/SD/22-03/302/2** **Job Title: Helpdesk Advisor** **Salary: Competitive** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week** **Location: Hillington/ Glasgow** **Would you be interested to join a leading **facilities management ** **company with a reputation for...

  • Helpdesk Advisor

    2 weeks ago

    Glasgow G DH, United Kingdom Brook-St Hiredonline Full time £13,000 - £15,000 per year

    Helpdesk Advisor - Glasgow£12.36 an hour, paid weeklyIncreases to £14.24 after 12 weeksHours:Monday to FridayHybrid - 3 days office based and 2 days home workingThe role of Helpdesk Advisor:The role of a UKSV Helpdesk Advisor will require collaborative working within UKSV and across the vetting enterprise. You will be the initial point of contact and the...

  • Helpdesk Advisor

    1 week ago

    Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 302831**Salary**: - £21,722- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - CO - Government Security Group - UK Security Vetting (Delivery)**Type of role**: - Other**Working pattern**: - Flexible working,...

  • Uk Security Vetting Helpdesk Advisor

    2 weeks ago

    Glasgow, United Kingdom Cabinet Office Full time

    **Reference number**: 181628 **Salary**: £21,046 - £21,046 **Grade**: Administrative Officer **Contract type**: Permanent **Business area**: CO - Government Security Group - UK Security Vetting - Delivery **Type of role**: Contact Centre Customer Insight Operational Delivery Other **Working pattern**: Flexible working, Full-time, Job share,...

  • Helpdesk Advisor

    1 week ago

    Glasgow, United Kingdom Brook Street Full time

    Brook Street are delighted to be supporting our public sector client in their recruitment for Help desk Advisors based in Glasgow. Job details: Type - Temporary Duration - March 2026 with possibility of extension Start date - ASAP Location - Glasgow (central to city centre) Hybrid - 3 days office based and 2 days home working Hours of work - Monday to...

  • Mid Helpdesk Advisor

    2 weeks ago

    Glasgow, United Kingdom Aviva Full time

    Motor Insurance Database Helpdesk Advisor - Salary circa £25100 Do you love helping people and solving problems? This is a great job for someone who enjoys working in a fast-paced environment and wants to make a real difference. Whether you're new to insurance or looking for a fresh challenge, this role could be your next step. A bit about the job: ...

  • Helpdesk Advisor

    6 days ago

    Port Glasgow, United Kingdom Brook Street Full time

    Brook Street are delighted to be supporting our public sector client in their recruitment for Help desk Advisors based in Glasgow. Job details Type - Temporary Duration - March 2026 with possibility of extension Start date - ASAP Location - Glasgow (central to city centre) Hybrid - 3 days office based and 2 days home working Hours of work - Monday to Friday...

  • Helpdesk Operative

    4 days ago

    Glasgow, United Kingdom Pertemps Network Group Full time

    **Helpdesk Operative**: - 2321021681 Applicants **£23,000 - £23,200 Per Annum** - Full Time**Permanent** **Glasgow, Glasgow City** **Customer Service And Call Centre** **Job Description**: **Helpdesk Operative** Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to...

  • Helpdesk Customer Service Representative

    1 week ago

    Glasgow, United Kingdom Exclusive FM Full time

    **Position: Helpdesk Customer Service Representative** **Salary: £20,494.00 per annum** **Location: Glasgow Head Office / Working from Home** **Hours: 37.5 hours per week working 5 days out of 7 days** **Hours of work: Shifts are between 7 am and 5 pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client...