Customer Service Representative

2 weeks ago


Halifax, United Kingdom Jagland Empire LTD Full time

**Overview**

**Duties**:

- Utilise Salesforce to manage customer interactions and maintain detailed records of communications.
- Analyse customer feedback and issues to identify trends and suggest improvements.
- Communicate effectively with various departments to resolve customer concerns and ensure a seamless experience.
- Assist customers with financial services inquiries, ensuring compliance with company policies and regulations.
- Maintain a positive attitude while handling challenging situations, striving for first-contact resolution.

**Requirements**:

- Proven experience in a customer service role, preferably within the financial services sector.
- Familiarity with Salesforce or similar CRM software is highly desirable.
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Strong analytical skills to assess customer needs and provide tailored solutions.
- Ability to work well under pressure while maintaining attention to detail.
- A proactive approach to problem-solving and a commitment to delivering exceptional service.

Pay: £10.44-£10.68 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Every weekend
- Monday to Friday

Ability to commute/relocate:

- Halifax, West Yorkshire: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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