Customer Service Representative

2 weeks ago

Halifax, United Kingdom Covéa Insurance Full time

**Customer Service Representative**
**£24,150**

**This role is based on-site at our Halifax office.**We believe in the power of face-to-face collaboration - it’s how we build strong teams, spark ideas, and support your growth.

**Ready to turn your Customer Service skills into a career you'll love?**

Join our award-winning team at **Covéa Insurance** as a **Customer Service Representative** in our **Claims & Operations Team** - and become the friendly, trusted voice that helps our customers when they need it most.

We’re not just another insurance company. We’re a team of passionate people who care deeply about protecting what matters — homes, cars, businesses, and most importantly, **our customers**.

**What's the role all about?**

You’ll be at the heart of our customer experience, helping people through life’s unexpected moments with empathy, clarity, and confidence. Whether it’s answering queries, resolving claims, or offering reassurance, you’ll make a real difference every single day.

**No insurance experience? No worries.**
We’ll give you all the training and support you need to thrive. If you’ve got a natural flair for customer service and love helping people, we want to hear from you

**What you'll be doing**:

- Building trust through honest, empathetic conversations
- Making quick, informed decisions in a fast-paced environment
- Spotting and preventing fraud to protect our customers and business
- Following industry standards and regulations
- Pitching in with extra tasks based on your strengths and interests

**What you'll bring**:

- A passion for helping people and solving problems
- Brilliant communication skills — written and verbal
- Empathy, patience, and a positive attitude
- Strong attention to detail and confidentiality
- A team-first mindset and a drive to succeed
- Flexibility and adaptability in a dynamic environment

**Not sure if you tick every box?**
That’s okay If this role excites you and you think you’d be a great fit, we’d love to hear from you. We’re all about building diverse, inclusive teams where everyone can thrive.

**Why Covéa?**

We’re proud to offer a workplace where **everyone belongs**. We celebrate individuality, champion diversity, and empower our people to be their best selves.

Here’s just a taste of what you’ll get:

- **Flexible working** - 36.25 hours/week with flexitime & hybrid options
- **Annual pay review** + performance bonuses (up to 30%)
- **Generous holidays** - 25-27 days + bank holidays, with buy/sell options
- **Pension perks** - 7.5% employer contribution (up to 9% with yours)
- **Private medical cover**, 24/7 Virtual GP, health checks & more
- **Career development** - training, qualifications & apprenticeships
- **Wellbeing support** - mental health resources & financial guidance
- **Tusker Car Scheme**, gym discounts, Cycle to Work & retail offers
- **Inclusive culture** - employee-led groups, real action, and ongoing learning
- **Please note**:_ _Applicants must currently reside in the UK and have full, unrestricted right to work. We’re unable to offer visa sponsorship for this role._

**Job Type**: Permanent

Pay: £24,150.00 per year

Work Location: In person

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