Customer and Sales Support Apprentice

6 days ago


Northampton, United Kingdom NORTHAMPTON COLLEGE Full time

**Overview**
Working within a team of 6 others you will provide first contact with customers, dealers and sales and service reps concerning service, orders, returns, shipments and products.

**Duties**
- Maintain key customer portal (Asda): Close down of jobs and general update and maintenance of data
- Process invoicing and close down jobs relating to PAT testing with a key customer (Asda)
- Proactive management of campaign regarding product warranties with customer
- Supporting with the production of contract renewal paperwork
- Allocation of sales leads from CRM to the relevant Sales Reps
- Call customer to advise on shipments delay and/or information necessary to process orders
- Support the Sales and Service teams by relaying messages to the appropriate stakeholders
- Creation of service and parts quotations and invoicing
- Resolve customer complaints in a professional manner
- Obtain customer feedback information
- Assist with the ‘setting up’ of the office for customer visits
- Develop and maintain knowledge of legal requirements and best practice related to customer relations and general business administration, thereby reducing legal risks, protecting the Company’s reputation and ensuring regulatory compliance
- Supporting the Head of Sales support and Customer Relations and the wider UK Management Team on the delivery of key tasks and projects to ensure the achievement of strategic priorities and delivering continuous improvement in our ways of working.

**Requirements**:

- GCSE English (Grade 4) essential
- GCSE Maths (Grade 4) essential

Let us know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

**Job Types**: Full-time, Apprenticeship

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: VAC1000267562
Expected start date: 07/10/2024


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