Fraud Investigator

1 week ago

Crewe, United Kingdom Likewize Full time

Can you imagine working for a global brand who is a leader in technology services for some of the biggest names on the planet? At Likewize we help to keep the world connected and if you have a desire to be a part of something bigger then now is your time to join us

Protecting the company from financial loss our Fraud Investigator need a sound judgment as well as an objective and tenacious approach to problem-solving. Communicating to customers ensuring that we have all the correct information is critical in this role and so excellent communication skills are needed (written and verbal).

You will be working towards deadlines you need to ensure that daily service levels are met and that you are able to submit data as required for trend analysis, as well as:

- Making a judgment on how a claim is progressed and if it is genuine
- Ensure customers are not affected by any fraud triggers and have their claim validated in a timely manner
- Conducting Interviews with customers
- Adhering to the consumer credit, Financial Conduct Authority and Data protection act

To deliver the above you need to display a strong customer focus and team working skills, whilst adhering to internal and external customer satisfaction values. You will be organised and have strong attention to detail, as well as:

- Proven ability to build, develop and maintain good relationships with internal and external customers
- Investigative and Interview skills
- Experience of working in a similar role
- The ability to make an informed decision on behalf of the business
- Contact Centre Experience (1 year) - required
- Fraud Investigator Experience (1 year) - desired
- Experience using Fraud Prevention Technologies (SIRA, CIFAS, etc.) - desired

Are you one of us?

Impressed by the power of mobile connectivity and energized by the shocking pace of its evolution, we’re the innovators helping define and drive an entire industry of dynamic mobile-related services. We’re inspired by technology, motivated to serve, and growing fast with tremendous opportunity.

As reward you will receive:

- Progression & ongoing development in a global business
- Discounted cinema tickets
- A fully paid employee assistance programme
- A great team environment
- A brand new purpose-built call centre office facility
- Free access to the company gym
- Free onsite car parking
- The opportunity to earn an additional yearly bonus of 5% of your annual salary
- Social events as well as Christmas parties
- Employee referral program
- A great central location with access to public transport
- Life assurance
- Free refreshments onsite
- Canteen with a food delivery service available

**Job Types**: Full-time, Permanent

**Salary**: £22,139.88 per year

**Benefits**:

- Company events
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Wellness programmes

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Call Centre: 1 year (required)
- Fraud: 1 year (required)

Reference ID: FI

  • Fraud Investigator

    1 week ago

    Crewe, United Kingdom Likewize Full time

    We are looking to add an experienced Claims Analyst (Fraud Investigator) to our team. If you have a keen eye for detail and experience of working within a similar industry, this could be the role for you. **Who are Likewize?** We are a tech protection and support company. Trusted by the world’s best brands, banks, carriers and retailers, we resolve all...

  • Fraud Investigator

    1 week ago

    Crewe, United Kingdom Likewize Full time

    We are looking to add an experienced Claims Analyst (Fraud Investigator) to our team. If you have a keen eye for detail and experience of working within a similar industry, this could be the role for you. **Who are Likewize?** We are a tech protection and support company. Trusted by the world’s best brands, banks, carriers and retailers, we resolve all...

  • Fraud Investigator

    1 week ago

    Crewe, United Kingdom Likewize Full time

    We are looking to add an experienced Claims Analyst (Fraud Investigator) to our team. If you have a keen eye for detail and experience of working within a similar industry, this could be the role for you. **Who are Likewize?** We are a tech protection and support company. Trusted by the world’s best brands, banks, carriers and retailers, we resolve all...

  • Complaints and Fraud Officer

    1 week ago

    Crewe, United Kingdom Health Shield Friendly Society Ltd Full time

    **About us**: Our purpose is to help people lead healthier, happier, more productive lives and our people are key in achieving this. Our objective therefore is to create an environment where our people are empowered, motivated, strive for excellence & conduct themselves with integrity. **About the role**: - Be the first point of contact for the business...

  • Claims Investigator

    1 week ago

    Crewe, United Kingdom Likewize Full time

    **Job description** Can you imagine working for a global brand who is a leader in technology services for some of the biggest names on the planet? At Likewize we help to keep the world connected and if you have a desire to be a part of something bigger then now is your time to join us! Protecting the company from financial loss our Fraud Investigator [GC1]...

  • Security Officer

    2 weeks ago

    Crewe, United Kingdom BM Stores Full time

    **We are currently recruiting for a Retail Security Officer to join our **Flude Park **store team!** Our Retail Security Officers are full time, can be permanent or temporary positions and offer a great variety of shifts to work including in the daytime, evenings and at weekends**. **Flexible with your hours but not able to commit to a full-time position?...

  • Security Officer

    2 days ago

    Crewe, United Kingdom BM Stores Full time

    **We are currently recruiting for a Retail Security Officer to join our Dorothy Flude Retail Park store team in Crewe!** Our Retail Security Officers are full time, can be permanent or temporary positions and offer a great variety of shifts to work including in the daytime, evenings and at weekends**. **Flexible with your hours but not able to commit to a...

  • Customer Operations Specialist

    1 week ago

    Crewe, United Kingdom Health Shield Friendly Society Ltd Full time

    **About us: Health Shields People Strategy** Our purpose is to help people lead healthier, happier lives and our people are key in achieving this. Our objective therefore is to create an environment where our people are empowered, motivated, strive for excellence & conduct themselves with integrity. **About the role** - Fast paced, customer focused role,...

  • Motor Claims Handler

    1 week ago

    Crewe, United Kingdom ExamWorksUK Full time

    We are a group of companies working in the legal, accident management and healthcare sectors currently looking for an Experienced Motor Claims Handler to join us. As a Motor Claims Handler you will be working for Kindertons Accident Management. **The Role** To minimise claims spend against Kindertons motor fleet policy. Providing a high standard of...