Fraud Investigator

We are looking to add an experienced Claims Analyst (Fraud Investigator) to our team.

If you have a keen eye for detail and experience of working within a similar industry, this could be the role for you.

**Who are Likewize?**

We are a tech protection and support company.

Trusted by the world’s best brands, banks, carriers and retailers, we resolve all of our customer’s tech problems painlessly and with the highest levels of care.

We support the entire lifetime of the device, from supply, on-boarding, to insurance, premium tech support, repairs or replacements, trade-ins and renewals.

**About the role**:
Protecting the company from financial loss our Fraud Investigator need a sound judgment as well as an objective and tenacious approach to problem-solving. Communicating to customers ensuring that we have all the correct information is critical in this role and so excellent communication skills are needed (written and verbal).

You will be working towards deadlines and will need to ensure that daily service levels are met and that you are able to submit data as required for trend analysis, as well as:

- Making a judgment on how a claim is progressed and if it is genuine.
- Ensure customers are not affected by any fraud triggers and have their claim validated in a timely manner.
- Conducting Interviews with customers.
- Adhering to the consumer credit, Financial Conduct Authority and Data protection act.
- Respecting the value of information by following Likewize's data protection / information security policies and procedures.

To deliver the above you need to display a strong customer focus and team working skills, whilst adhering to internal and external customer satisfaction values. You will be organised and have strong attention to detail, as well as:

- Proven ability to build, develop and maintain good relationships with internal and external customers.
- Investigative and Interview skills.
- Experience of working in a similar role.
- The ability to make an informed decision on behalf of the business.
- Contact Centre Experience (1 year) - required.
- Fraud Investigator Experience (1 year) - desired.
- Experience using Fraud Prevention Technologies (SIRA, CIFAS, etc.) - desired.

**What is on offer?**

Here at Likewize we offer a competitive salary along with an array of perks and benefits to our employees.

See below a selection of the perks & Benefits that you would receive as a Likewize employee.
- Progression & ongoing development in a global business
- Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
- Access to a GP at any time with prescriptions delivered to your home or work
- Enhanced Maternity, Paternity & Adoption
- Cycle to work scheme
- My Perks that have hundreds of offers available with exclusive discounts and cashback on purchases
- A fully paid employee assistance programme
- A great team environment
- A brand new purpose-built call centre office facility
- Free access to the company gym
- Free onsite car parking
- The opportunity to earn an additional yearly bonus of 5% of your annual salary
- Social events as well as Christmas parties
- Employee referral program
- A great central location with access to public transport

We look forward to welcoming successful applicants to the Likewize team.
- **Ensure Fairness & Embrace Differences**_
- We believe in fairness - so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone._
- We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated - and are essential to our success._

**Job Types**: Full-time, Permanent

**Salary**: £22,139.88 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: One location