Helpdesk Administrator

2 weeks ago

Edinburgh, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
- **Job Overview**

The Helpdesk Co-Ordinator efficiently manages the overall daily activity of the engineering team as the jobs come in on a daily basis.

Using the latest scheduling software, manage the delivery of jobs allocated to the engineers. The Helpdesk Co-Ordinator will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for the customer. This will range from using internal engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Helpdesk Co-Ordinator will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.

This position will be contracted to work Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm..

**Main Duties**
- To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets.
- To accurately record all job related information on the appropriate IT systems.
- To ensure that the engineer days are optimised to drive maximum productivity from the team.
- Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
- Ensure all jobs are completed within the required response times.
- Deal with communications in a professional and prompt manner.
- Ensure non productive time is accounted for on system.
- Escalate issues with specific jobs, the customer or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow Group and company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager.

**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team.

  • Helpdesk Administrator

    3 days ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps Recruitment Partnership are currently recruiting for Facilities Helpdesk Assistants for our public sector client on a temporary basis in Edinburgh. Role - Facilities Helpdesk Administrator Duration - temporary ongoing Hours - Monday Friday, 36 hours a week Location - Edinburgh city centre Pay - £11.81 per hour Successful...

  • Helpdesk Administrator

    1 day ago

    Edinburgh, United Kingdom Atalian Servest Full time

    **Job Reference: TS/SS/02-03/806** **Job Title: Helpdesk Administrator** **Site Address: Edinburgh** **Postcode: EH11 3SP** -**_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday,Variable Shift Rota - 37.5 hours per week** **Business...

  • Helpdesk Administrator

    5 days ago

    Edinburgh, United Kingdom Atalian Servest Full time

    **Job Title: Helpdesk Administrator** **Salary: Competitive** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Variable Shift Rota - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week** **Location: Edinburgh - **_**Applicant must have the right to work in the UK**_ **Would you be interested to join a leading facilities management company with a...

  • Workplace Helpdesk Administrator

    1 day ago

    Edinburgh, United Kingdom MotabilityDotNet Full time

    **About The Role**: Motability Operations are currently recruiting for a Workplace Helpdesk Administrator to join our team in Edinburgh on a full-time, permanent basis. Our department mission is to be bold, placing exceptional customer service at the forefront, cultivating a supportive, flexible and sustainable workplace environment that consistently...

  • Digital Helpdesk Apprentice

    2 weeks ago

    Edinburgh, United Kingdom QA Apprenticeships Full time

    **Would you be interested to join a leading** **facilities management** **company with a reputation for excellence?** The OCS workforce is made up of 50,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to their clients. **Overview**: OCS Group are recruiting for a Digital Helpdesk...

  • Administrator

    1 week ago

    Edinburgh, United Kingdom Daniel Owen Full time

    Administrator JW-Admin-5_1764843133 Posted: 04/12/2025 Facilities/Business Support Administrator RequiredLocation: Edinburgh, ScotlandRate: £25,000Hours: Monday to Friday, 37.5 hours per weekStart Date: Immediate / subject to noticeAbout the RoleWe're seeking a proactive and organised Facilities Administrator to join a busy FM team based in Edinburgh. This...

  • Helpdesk Operative

    1 week ago

    Edinburgh, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: Are you looking to work in a busy environment as part of a team delivering a service? Are you looking for a challenge on a permanent basis? Have you got experience working within administration or data entry? Do you want to join a cracking team and a business that has opportunities across the UK? We are currently...

  • Administrator

    5 days ago

    City of Edinburgh, United Kingdom Daniel Owen Ltd. Full time

    Facilities/Business Support Administrator Required Location: Edinburgh, ScotlandRate: £25,000Hours: Monday to Friday, 37.5 hours per weekStart Date: Immediate / subject to notice About the Role We're seeking a proactive and organised Facilities Administrator to join a busy FM team based in Edinburgh. This is an excellent opportunity for someone with...

  • Administrator

    5 days ago

    City of Edinburgh, United Kingdom The Construction Index Ltd Full time

    Join to apply for the Administrator role at The Construction Index Ltd. We’re seeking a proactive and organised Facilities Administrator to join a busy FM team based in Edinburgh. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast‑paced, team‑focused environment. Job Details...

  • Maintenance Helpdesk Admin Apprentice: Learn

    5 days ago

    City of Edinburgh, United Kingdom Mitie Cleaning & Hygiene Services Full time

    A leading facilities management company in Edinburgh is seeking a Maintenance Helpdesk Admin Apprentice. This role involves developing administrative skills while ensuring compliance with health and safety standards. Ideal candidates will have good IT skills, a can-do attitude, and a commitment to learning. The apprenticeship offers real-world experience, a...