Outpatients Receptionist

**Job Summary**:
To provide a professional, customer centred receptionist service to patients attending the Outpatient areas in Dolphin Childrens Centre.

**Main Duties/Responsibilities**:
To arrive, depart, book follow up appointments and cancellations on the Trust’s iCare system in a timely fashion

To book follow up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic.

Ensure the accurate entry and up-date of patient details and patient hospital episodes.

To ensure patient details are verified and accurately updated on iCare during the arrival and departure process.

To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.

To follow Trust Overseas/Private Patient procedure to ensure the Trust receives the income generated by these patients.

To check case note availability prior to clinic, escalating to the appropriate teams for missing records.

To track all case notes on the electronic tracking system and send them out to other departments or staff as required (Coding; Medical Secretaries, Medical Records etc.)

To organise support services for patients as required e.g. booking interpreters and liaising with the transport desk.

Working for our organisation

do hear from you if you can bring insights to the work of the Trust, if you are from a Black, Asian or other ethnic minority background, live with a
disability (visible or not) or are LGBT+. We also want to hear how you can help us to turn ideas into actions by understanding the Trust and how to
make change happen.

**Main Duties/Responsibilities**:
To arrive, depart, book follow up appointments and cancellations on the Trust’s iCare system in a timely fashion

To book follow up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic.

Ensure the accurate entry and up-date of patient details and patient hospital episodes.

To ensure patient details are verified and accurately updated on iCare during the arrival and departure process.

To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.

To follow Trust Overseas/Private Patient procedure to ensure the Trust receives the income generated by these patients.

To check case note availability prior to clinic, escalating to the appropriate teams for missing records.

To track all case notes on the electronic tracking system and send them out to other departments or staff as required (Coding; Medical Secretaries, Medical Records etc.)

To organise support services for patients as required e.g. booking interpreters and liaising with the transport desk.

To participate in the PDR process to ensure personal skills are enhanced.

To comply with 18 week RTT pathways including e-RS and 2 Week Wait targets and to understand and ensure that procedures with regard to measuring and recording waiting times are in line with the Department of Health. Be responsible for checking information systems used throughout the Trust to support the planning, development, provision and review of Outpatient booking/appointment services.

Prioritise daily workload to ensure all urgent matters are dealt with appropriately and liaise with the Outpatient Manager or Outpatient Supervisor to ensure a high quality service delivery.

Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.

Receive internal and external telephone enquiries with regard to all Outpatient matters.

The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dedicated deadlines

To escalate to relevant Specialty Service Mangers capacity and waiting list issues that require urgent action.

A formal performance review takes place on a six monthly basis where objectives are agreed and reviewed in line with the performance management system

The post holder will record parting activity of the RTT status in line with the Access Policy.