Operations Team Leader

2 weeks ago

Birmingham, United Kingdom Elitep Full time

Our client based the NEC in Birmingham are expanding their operation and are looking to recruit a Team Leader in their Operations Department.

The Operations Team Leader will work alongside the Operations Manager and will be responsible for a regional team.

Your main duties will be to lead a team of operations staff ensuring all training and KPI’s are met:

- Ensuring the team are delivery to the service delivery agreements on contracts. Reporting updates to senior members of the company and attending meetings. Recruiting staff Ensuring all equipment is ready and available. Ensuring all staff are trained in the companies’ policies. Dealing with problems when escalated The team is made up of customer services and administrators.
- You must have led a similar team Have excellent communication and Excel skills Planning and delegation skills
- Strong leadership background Conflict management skills Excellent Customer service Team work Performance Management

They are offering a salary up to 30k with excellent benefits noting the hours are 8am to 5:30pm daily Monday to Friday with one hour lunch.

Benefits include:

- 25 days holiday + Bank Holidays
- Company pension scheme
- Childcare Vouchers
- Free Parking
- Internal promotion as much as possible
- Reward scheme that offers online and High Street discounts

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