Senior HR

**Overview**:
We are hiring for a Senior HR & Payroll Assistant to pprovide first line management of HR Assistants to deliver an effective and comprehensive service of all HR and Payroll services to a wide customer base, including Local Authority, Corporate, Pensions,Education and other sectors, ensuring high levels of customer service to a timely delivery.

**Role & Responsibilities**:

- Support in the management of the daily and monthly workload, including helpdesk enquiries, pro-actively utilising system dashboards. Allocate work items via relevant system, to ensure work is distributed appropriately, in accordance with all Service LevelAgreements and workload targets, taking into account, staff availability and other influencing factors. Communicate daily workload plan with team.
- Create, maintain and update employee records across numerous systems, leading on complex work tasks, in accordance with the appropriate procedures, regulations and standards. Ensure that all employees receive the correct HR documentation to a defined andconsistent standard; are paid accurately on time and that all notifications are authorised to meet deadlines and minimise errors. Provide other functions and/or other organisations, where appropriate, with relevant data to ensure a seamless service.
- Identify and take action to resolve issues and areas of concern, be accountable to take preventative measures and promptly raise any areas of concern with the Team Leader.
- Act as an escalation point on complex customer enquiries. Retrieve data to support responses to enquiries, correspondence and reports. Work with HR Assistants to increase first line resolutions and take a leading role in implementing integrated workingand team development across HR Delivery to reduce call volumes.
- Actively seek and maintain a thorough knowledge and understanding of current, relevant regulations, legislation, statutory requirements and customer terms and conditions and lead in ensuring the team share the same understanding. Provide interpretativeadvice on terms and conditions and Recruitment, HR and Payroll legislation.
- Plan and organise own work, deal with both routine and unexpected tasks. Work closely with all HR Advisers across HR Delivery and actively attend and participate in monthly HR Adviser meetings. Demonstrate thorough knowledge and understanding of a rangeof integrated HR/Payroll practice to operate flexibly across the teams to meet demands on the business and support multidisciplinary working. Full awareness and contribution to achieve Business Key Performance Indicators (KPI’s).
- Actively work towards the encouragement of the team and individuals’ development through supervision. Identify training needs as appropriate to ensure the achievement of individual personal development and action plans.
- Take a leading part in complex projects and activities that enhance the running of the centre. Support with the organisation of high level user acceptance testing and system development / process improvement activities. Communicate and liaise with managementto gain sign off.
- Contribute positively towards Team and Business objectives and targets, using your own initiative and as set by management through your action plan, demonstrating Cantium’s Values. Provide a 'can-do’ approach to your work and tasks and use initiative tomake improvements with customer focus and efficiency at the forefront of your actions.
- Represent the wider team at user groups, team meetings, stakeholder meetings and cover any delegated responsibilities of the Team Leader, as specified by HR Delivery Managers.
- Participate in the recruitment and selection process for staff into Cantium, contribute to the planning and delivery of the HR Delivery induction and training programme for newly appointed team members and ensure the programme is kept up to date, relevantand completed.

**Package**:

- From £22,500 per annum
- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.