Turndown Attendant

**JOIN US**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**OUR HOTEL**

Bringing together the charm of Edinburgh’s sophisticated New Town, The Edinburgh Grand is an iconic destination known for exceptional service, contemporary luxury, and timeless elegance. Rebranded as Edinburgh Grand under the Luxury Collection by Marriott, this remarkable property will offer an elevated hospitality experience, seamlessly blending heritage architecture with refined, modern design in the heart of Scotland’s capital.

**OUR BENEFITS**

You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year

And much much more

**A DAY IN THE LIFE OF A KITCHEN PORTER AT OUR HOTEL**

What you'll be doing...
- Provide evening turndown service in guest rooms, ensuring an exceptional and personalized luxury experience.
- Refresh guest rooms in accordance with brand standards, including bed presentation, lighting adjustment, replenishment of amenities, discreet and intuitive services, and cleanliness.
- Restock and replace towels, fresh linens, and restock bathroom supplies.
- Monitor and report any maintenance issues or guest requests to appropriate departments promptly.
- Maintain cleanliness and organisation of housekeeping carts and closets.
- Follow all safety, sanitation, and security procedures in compliance with hotel standards and local regulations.
- Deliver special guest requests (e.g., extra pillows, blankets, slippers, etc.) with prompt, courteous service.
- Exhibit knowledge of hotel amenities and services to anticipate and meet guest needs.
- Collaborate closely with Housekeeping and Front Office teams to ensure seamless guest service.

**WHAT WE NEED FROM YOU**
- Prior experience in a cleaning or housekeeping role in a luxury hospitality setting is desirable.
- An eye for detail and a commitment to high cleanliness standards, ensuring all public spaces are immaculate and inviting.
- Strong communication and interpersonal skills, able to engage professionally and courteously with guests and team members.
- Ability to work independently, stay organized, and manage time efficiently to complete tasks on schedule.
- Physical stamina to perform repetitive cleaning tasks, including standing, bending, lifting, and moving supplies as needed.
- A proactive attitude towards safety and the willingness to follow all health and safety guidelines to maintain a safe environment.
- Availability to work weekends and evenings.

**EQUAL OPPORTUNITIES**

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

INDHOTEL