Turndown Service Attendant

7 days ago

Edinburgh, United Kingdom Cheval The Edinburgh Grand Full time

**Job Ref**:CHE1830

**Branch**:Cheval The Edinburgh Grand

**Location**:Cheval The Edinburgh Grand, Edinburgh, EH2 2AD

**Salary/Benefits**:Competitive Salary and Benefits

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:5 days over 7

**Hours per week**:40

**Posted date**:23/06/2025

**Closing date**:25/07/2025

**Position Overview**:
As a Turndown Service Attendant at The Edinburgh Grand, you play an essential role in enhancing the guest experience by providing meticulous, personalized turndown service that reflects the brand’s commitment to refined elegance and exceptional hospitality. Your attention to detail and dedication to quality ensure that every guest room is transformed into a tranquil retreat each evening.

**Key Responsibilities**:

- **Prepare Guest Rooms for Evening**:
Perform turndown service according to brand standards, including turning down beds, fluffing pillows, and ensuring all linens are perfectly arranged.
- **Ambiance Enhancement**:
Create a warm, inviting atmosphere by dimming lights, closing curtains, placing chocolates or branded amenities on pillows, and ensuring all in-room lighting and temperature are adjusted to guest preferences or brand guidelines.
- **Room Inspection Maintenance**:
Check guest rooms for cleanliness and maintenance issues, report any damages or guest requests promptly to housekeeping or maintenance departments.
- **Personalized Guest Touches**:
Place personalized notes or amenities as per guest requests or VIP preferences, contributing to a bespoke guest experience.
- **Privacy and Discretion**:
Respect guest privacy at all times, ensuring mínimal disruption and adhering to security protocols when entering occupied rooms.
- **Collaboration**:
Coordinate closely with front desk, concierge, and housekeeping teams to deliver seamless guest service and promptly address any guest needs or feedback.

**Qualifications**:

- Prior experience in luxury hotel turndown service or housekeeping preferred.
- Exceptional attention to detail and high standards of cleanliness and presentation.
- Strong interpersonal skills with a guest-focused attitude.
- Ability to work independently and as part of a team.
- Flexible availability including evenings, weekends, and holidays.
- Physical ability to perform cleaning duties and lift light to moderate items.

**Helpful to know
- **

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

**Cheval The Edinburgh Grand**:
Welcome to Cheval The Edinburgh Grand, a luxury all-apartment Residence located in the beating heart of Edinburgh, available to book for any length of stay, from one night, to one year or more.

Situated on St Andrew Square in the city’s New Town area, the Residence pays homage to its former life as an historic banking landmark, The National Bank of Scotland. The well-known building has been beautifully renovated to house 50 fully equipped serviced apartments, with options to accommodate from one to six guests. Each apartment seamlessly incorporates the building’s historic roots with slick contemporary design, and the interior décor has been intricately chosen to enhance authentic features including original dark wood panelling, fireplaces, brass door handles and decorative cornicing.

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