Knowhow & LMS Platform Owner

We are currently recruiting for a Knowhow & LMS Platform Owner to join our London office.

**DEPARTMENT PURPOSE**
The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US.

**Enterprise Architecture and Technology Platforms**
To develop and maintain the firm’s technology strategy and enterprise architecture. In parallel, own, improve and simplify the firm’s key technology ‘building blocks’ by designing, building and managing the core technology platforms which are fundamental to delivering strategic business goals.
- **ROLE PURPOSE**

Reporting to the Head of Knowledge Technology Platforms, the Knowhow & LMS Platform Owner is responsible for the operational management, development, and strategic direction of our global Legal Know How and Learning Management solutions. The role is responsible for managing and motivating a matrix team of skilled IT professionals and directing external third-party service providers.

The role will lead the design and delivery of the next generation of legal knowledge and learning solutions for A&O Shearman, ensuring a seamless migration from legacy platforms to a modern, AI-enabled knowledge ecosystem that allows lawyers across the whole firm seamless access to legal knowledge in the flow of work.

By leveraging data-driven insights and embracing new technologies, you’ll champion the continuous improvement of our Legal Knowhow solutions, empowering lawyers globally to excel in their roles.
- **ROLE & RESPONSIBILITIES**
- Take ownership of the product strategy and roadmap for knowhow and learning solutions, ensuring execution and alignment with strategic objectives of the department and the wider firm. Act as primary point of contact for business users for knowhow and learning systems.
- Lead the design and delivery of the next generation of legal knowledge and learning solutions for A&O Shearman, ensuring a seamless migration from legacy platforms to a modern, AI-enabled ecosystem.
- Act as the strategic bridge between business leaders, legal professionals, technical teams, and vendors to shape requirements, address pain points, and communicate a clear product vision.
- Partner with cross-functional teams and the global knowledge community to identify opportunities to extend and improve our knowledge solutions and to anticipate evolving needs, identify innovation opportunities, and embed cutting-edge capabilities into our platforms.
- Define and manage product roadmaps across multiple workstreams, driving adoption of AI features such as intelligent search, summarization, and automated classification to enhance knowledge discovery and legal research.
- Cultivate and maintain strong relationships with Partners, Global Heads of Knowledge and Global Heads of Innovation to ensure alignment with business priorities and deliver measurable value.
- Work with stakeholders across the firm to enable a more streamlined and simplified technology landscape ensuring user experience, accessibility and security is at the core of everything that we do.
- Lead and motivate a matrix team of skilled IT professionals and third-party service providers, ensuring delivery excellence and continuous improvement.
- Stay ahead of market trends and emerging technologies, representing the firm in industry forums and leveraging insights to inform platform evolution.
- Ensure compliance with security, regulatory, and operational requirements, while contributing to enterprise architecture and platform governance.
- Oversee performance management of team members, vendor performance reviews, and budget accountability, ensuring continuous improvement and innovation across the knowledge and learning.
- Contribute to the management of the knowhow & LMS platform budget and benefits delivery, developing estimates and tracking performance against plans.

**KEY REQUIREMENTS**

Experience
- Proven experience (5 + years) as a Product Manager in knowledge, learning or legal tech platforms, preferably within the legal, professional services or regulated industry sectors.
- Demonstrable evidence of developing strategy and delivering legal knowledge solutions to the Practice and to clients preferably within the legal or professional services sector.
- Knowledge and understanding of existing Knowledge Management processes and best practices, including where there are shortcomings, bottlenecks and frustrations in processes or technology.
- Detailed understanding of legal workflows and working practices in a law firm context and how they might vary across di