Intake Coordinator

**Are you looking for you next new challenge in care? Would you like to be part of a team that are reducing the growing waiting lists of people that require care in the local community within their own home**

Abbots Care is an award-winning domiciliary community care provider in Hertfordshire with a CQC rating of outstanding. Within the role as an Intake Coordinator you will be responsible for business growth and development establishing new rounds of care and working with our coordination team to maximise utilisation.

**Who are we?**

Founded in 1995 as a small family business, Abbots Care is now a multi award-winning, CQC rated Outstanding care provider with family values still very much at the heart of what we do.

As well as being committed to providing the very best care for our service users, we strive to ensure our staff have access to specialist training pathways, career development opportunities and well-being support.

We are the lead provider to Hertfordshire County Council and have an excellent reputation for meeting the needs of the people we support and delivering high-quality person-centred care

**There are so many reasons to join our team, but these are our top five-**

**Feeling of reward**:There is no better feeling than knowing you have made a difference to someone’s day, week or even month.

**Flexibility**:We understand the importance of having a work life balance.

**Variety**:No day is ever the same and this truly is a special part of working in care.

**Real qualifications**:Unlike other care providers, we offer a full range of training and opportunities to gain qualifications, we also pay for your training course as well as the time you have spent training with us.

**Our perks**:There are plenty of reasons you will love working with us, from our competitive pay rates to our market leading mileage pay. We have a fantastic management team and operate an open-door policy in our branches.

When you join Abbots Care, you join a family like no other. We pride ourselves on the quality of the staff we employ, and when you join us, you will receive the absolute best training and ongoing support to help you in your role.

**The role**:
Working as a key member of our intake team to support our coordination team to achieve the company’s strategic objectives and growth targets. You will be logístically and strategically opening new rounds of care and ensuring that our current level of business is maintained and maximising our utilisation. You will be working with the local authority to reduce the growing waiting lists of service users that require a care package

You will be providing excellent customer service and timely responses for all incoming referrals from various commissioning teams and keep track of all enquiries and respond within a timely manner. Ensure that we are setting up person centred care packages and outcome focused care.

You will have the ability to build relationships with commissioners and private referrals and maximise capacity. Part of the role will include reviewing current work to ensure that we are maximising efficiency and logístically placing packages of care on the correct rounds.

As part of this role you will be part of our On Call team proving out of hours support to our service users, Care Workers and responding to urgent referrals and hospital discharges.

**Person Specification**:

- A Team player with strong interpersonal skills
- Strong Communication Skills
- Vibrant, Self-motivated and passionate about making a difference
- A target driven individual

**Essential Experience**
- Experience of working within a logistics/ scheduling role

**Desirable Experience**:

- Experience within the care sector

**Benefits**:

- Salary up to £25,565 -£29,400 per annum plus commission
- Additional days holiday added for each year of service
- Paid development training to support your career
- Employee Benefit Scheme
- Excellent Progression opportunities
- Employee Wellbeing app to discuss any worries or issues with our trained employee liaison officers
- 40 pence per mile travel allowance

INDCO

**Are you looking for you next new challenge in care? Would you like to be part of a team that are reducing the growing waiting lists of people that require care in the local community within their own home**

**Are you looking for you next new challenge in care? Would you like to be part of a team that are reducing the growing waiting lists of people that require care in the local community within their own home**

Abbots Care is an award-winning domiciliary community care provider in Hertfordshire with a CQC rating of outstanding. Within the role as an Intake Coordinator you will be responsible for business growth and development establishing new rounds of care and working with our coordination team to maximise utilisation.