Guest Services Team Member/ Receptionist

**The Lincoln Suites Holborn - **Guest Services Team Member - Nights**:
Our **FRONT OFFICE** team will be the face of the hotel and will make sure our guests fully enjoy their stay with us. We are currently recruiting for a **Guest Services Team Member **supporting the** Night Team** who love looking after our guests when the majority of us are asleep.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. We work hard, and we make working hard look fun.

**What are we looking for?**:

- Previous experience within a similar role within a hotel environment
- Strong communicator and team management skills
- Ability to work night shifts
- Fluency in English
- Part or Full Time

**EXCELLENT COMPANY BENEFITS**:

- Competitive Salary and package
- Exclusive employee discounted rate to Cycas hotels
- Complementary stay after your probation period
- Continuous paid Training and Development opportunities
- Free Healthcare plan & Workplace Pension
- Permanent Contract
- Cycas smiles Reward & Celebration program
- Immediate Start

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

**We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.**

Our Apart-Hotel The Lincoln Suites is based in the heart of London - Holborn and opened in August 2021. The property has 54 apartments and is located not far away from the main tourist attractions such as the Covent Garden, Soho and the South Bank. Find out more: The Lincoln Suites - Stylish New Rooms, Studios and Suites in the Heart of London

The hotel has serviced studio apartments which come fully equipped with everything our guests will need to make themselves settle in and feel at home - a comfy bed, an efficiently designed kitchenette and space to unwind as well as laundry facilities on site.

If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want in our team.

**What will I be doing?**:

- Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- To operate the hotel switchboard and deal with all internal and external calls, according to procedure
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the PMS settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- Actioning of early morning calls at the time specified and to the standards laid down.
- Cleaning of areas as requested
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations:
- Fire regulations and night time evacuation procedures
- Health and Safety regulations
- First aid procedures
- To establish a friendly and helpful attitude to all guests and staff
- To ensure full co-operation between the Night Team, and all other departments
- Occasional working during day time

**_About Cycas Hospitality_**

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 40 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.

We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments. Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.

Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear