Receptionist / Guest Services Team Member

**Is now the time for a new challenge? Join us on this journey - people first**

**The Lincoln Suites** in Holborn opened in summer 2021 and is based in the heart of London. The property has 54 studio apartments which come fully equipped with everything our guests will need to make themselves settle in and feel at home - a comfy bed, an efficiently designed kitchenette and space to unwind as well as laundry facilities on site. Find out more: The Lincoln Suites - Stylish New Rooms, Studios and Suites in the Heart of London

**What we will ask you to do**
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
- To be fully conversant and able to operate the hotels front office systems
- Ensure that all charges are correctly posted to the guests bills following the standard procedures
- Be aware of the hotel availability and that every opportunity to maximise room sales is taken
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
- Ensure the float handed over is checked and correct
- Ensure all messages received for guests are passed on accurately and as quickly as possible
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure
- To display and fulfil positive service style

**What you will receive in return**
- Flexible working hours to suit your work - life balance
- Competitive Salary and package
- Exclusive employee discounted rate to Cycas hotels
- Continuous paid Training and Development opportunities
- Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe
- Free Healthcare plan
- We take having fun seriously

If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

Both hotels are managed by Cycas Hospitality - we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

If you have a hands-on approach, always come to work with a smile and want to make sure everyone around you leaves with a smile as well than read on - you are just the character we are looking for. **_We are too ‘CYCAS’ to be grumpy..... It’s not over until we get a smile_**

If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want in our team.

Our **FRONT OFFICE** team will be the face of the hotel and will make sure our guests fully enjoy their stay with us. We are currently recruiting for **Guest Services Team Member** who love looking after our guests around the clock.

**Job Scope**

To ensure that the highest standards of hospitality and welcome are demonstrated at all times. To complete all relevant procedures in relation to the respective department as laid down by the company. Promotes the desired work culture around our company values.

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

**Is now the time for a new challenge? Join us on this journey - people first**

We are waiting to hear from you.