Hospitality Team Member

2 days ago

Wilmslow, United Kingdom Oxygen Freejumping Wilmslow Full time

The Hospitality Team Player is the member of the Hospitality Team responsible for the the Cafe experience and F&B offer across the park including for parties. Reports directly to the Hospitality Manager or Hospitality Lead

**PURPOSE AND OVERALL RESPONSIBILITY**

To ensure that your role in the café (including kitchens) delivers Brilliant Basics and Moments that Matter through maintaining great standards of the Café, F&B appearance, guest service and exceptional engagement in a clean, safe and secure environment.
- Preparation of food and drink for parties and the café to deliver full menu availability in good time with minimum wastage. Re-stocking to ensure product availability and visibility.
- Professional, confident, positive, safe interactions with guests at point of sale and while at work generally.
- Delivering Café (including kitchens) speed & service quality to ensure a great value for money experience.
- Always offering appropriate options to guests to add to their experience.
- Table service as required.
- Cleanliness of seating, food preparation and toilet areas.
- Brand Standards compliance.
- Food safety compliance, related due diligence documentation and behaviours and appearance.
- Allergen awareness and labelling protocols followed to ensure compliance.
- Providing support to colleagues to ensure maximum positivity and productivity

**DAY BY DAY FOCUS**
- Guest experience.
- Product quality, presentation and availability.
- Ensure brilliant basics of food safety, cleaning and product and park presentation.

**MODELLING BEHAVIOURS**
- Outgoing positive personality
- Excellent organisational skills
- Excellent verbal skills
- Excellent guest service and people skills
- Honest and open Reliable, committed and flexible
- Coach and motivator
- Hands-on, proactive style
- Enjoy work and have fun
- Team player
- Brand Ambassador

**KEY MEASURES**
- Guest satisfaction & NPS (+/- guest feedback ratio complaints to compliments)
- Cafe sales growth
- Café SPJ
- Wastage to % target
- Stock Movements correctly tracked
- Stock count variances

**QUALIFICATIONS AND SKILLS**
- Minimum 6 months experience in a customer facing role (desirable)
- Food Safety Level 2 (desirable)
- Hospitality experience (desirable)

**Job Type**: Part-time
Part-time hours: 8 - 20 per week

**Salary**: £6.83-£9.50 per hour

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Work Location: One location

Reference ID: Hospitality Team Member

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