Junior Content Designer

**Details**:
**Reference number**:
189085

**Salary**:
£33,080 - £35,977

**Grade**:
Higher Executive Officer

**Contract type**:
Permanent

**Business area**:
HMRC - CDIO - CIO Customer Services Group

**Type of role**:
Information Technology

**Working pattern**:
Flexible working, Full-time, Job share, Part-time

**Number of posts**:
6

***:
Location

Manchester, Newcastle-upon-Tyne

About the job

**Summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

HMRC is one of the largest organisations in the UK and the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers.

We’re making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need content designers who will help us design end-to-end services based on user needs.

**Job description**:
As a Junior Content Designer you’ll work alongside other user-centred design professionals and senior policy and process experts. Your role will be to design inclusive and accessible content that is part of end-to-end services across HMRC and government.

You’ll be a passionate advocate for clear, jargon-free content, and be persuasive and collaborative with a wide range of stakeholders.

As a Junior Content Designer you will:

- Provide hands-on content design for projects or portfolios of work
- Use best practice and standards to write usable and accessible content, consistent with the rest of government and HMRC
- Contribute to the development of content strategies to inform end-to-end journeys
- Work with user researchers to gain a better understanding of user needs
- Collaborate with multidisciplinary teams on large, complex services by supporting the design process, research activities and workshops
- Work with more experienced content designers to map user journeys and processes
- Provide on-call cover as part of a rota to respond to publication requests out of office hours

You will also be expected to:

- Actively participate in the HMRC and cross-government design communities, both digitally and face-to-face
- Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business.

**Responsibilities**:
Essential skills and experience

You need to have experience of:

- Writing for the web, with ability to create content that is accessible and usable
- Working with other designers to create clear user journeys to and from content
- Working with style guidelines
- Reviewing content before it’s published and giving feedback to designers to make sure design standards are met
- Supporting more experienced content designers to access and analyse analytics data and other user feedback to inform content design decisions
- Explaining your design decisions and approach with stakeholders
- Supporting workshops and discussions to facilitate the design of content through collaboration with other professions

Desirable experience

It would be great if you also have experience of:

- Working to the government service standard and/or GOV.UK standards and working practices
- Working in agile teams

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- User-Centred Content Design
- User focus (Content Design)
- Stakeholder relationship management (Content Design)

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet' for further information or visit Thinking of joining the Civil Service

Things you need to know

**Security**:
People working with government assets must complete basic personnel security standard checks.

**Selection process details**:
This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
- CV
- Personal Statement, which should demonstrate how you meet the skills ensuring you give examples relating to your professional experience, referring to the essential and desirable criteria above (1000 words max).

Please note desirable criteria will only be used in